Job Description

Full Time

Permanent

This role is based in the office Monday to Friday 9am - 5pm

Make a tangible difference to customers across our In-House Maintenance Service (IHMS) Team


We're looking for a proactive, organised

Planned Works Coordinator

to provide day-to-day administration and coordination support to our IHMS Planned Works team. You'll be the first point of contact for queries, keep cases moving, and help us deliver a right-first-time, solutions-based service for our customers.

As a Planned Works Coordinator, you will be:

Owning the Planned Works inbox and CRM cases

-- responding within agreed timescales, triaging enquiries to the right colleagues, and keeping customers and suppliers updated.

Scheduling

-- raising and scheduling jobs in Total Mobile and coordinating access permits for external contractors.

Customer experience

-- Supporting the resolution of service concerns and complaints to achieve positive outcomes, with empathy and clear communication throughout.

SHEQ championing

-- helping embed health, safety, environmental and quality standards; keeping training records/skills matrices updated and supporting audits.

Team support

-- assisting the Planned Works management team with varied tasks to keep the service running smoothly.

Compliance

-- adhering to standing orders, financial regulations, GDPR and mandatory training requirements.

What We're Looking for as a Planned Works Coordinator:

Essential:

Excellent customer service skills with a commitment to equality, diversity and inclusion. Clear, concise communication and the ability to write straightforward reports/updates. A highly organised, adaptable approach; able to take ownership and see issues through. Confidence to negotiate and influence, including during difficult conversations. Experience working to tight timeframes, planning around logistical constraints. Strong IT skills (Microsoft 365 and planning/scheduling tools).

Desirable:

knowledge of our operational geography; construction/property maintenance; landlord repair obligations; NHF Schedule of Rates; and health & safety in a maintenance context.

Why Join Us?

At bpha, our values are at the heart of everything we do:

We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:

Competitive Salary Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme

Are you ready to make a difference?

If you're ready to make a positive impact and develop your career within our IHMS team we'd love to hear from you!



Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.



Early applications are encouraged to avoid disappointment.



All offers will be subject to satisfactory pre-employment screening, including DBS check and references.



INDLOW


bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.


As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).