Job Description

We are Golding Homes - thank you for looking!

Background

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.


We are excited to recruit for this role at Golding and appoint a Planner where you'll be able to play a key role in shaping our future.


You will be part of an existing Scheduling team in our Repairs and Maintenance division and will play a key role in shaping our future.

What you'll be doing

You will provide exceptional standards of customer service and optimise productivity through effective planning and works scheduling.


You will develop and maintain strong working relationships within both the Customer Service Centre and Trade Supervision functions whilst always operating in accordance with departmental practices, standing orders, and financial processes and regulations to enable the department to achieve its objectives in terms of time, cost and quality of service.


You will provide a personalised, helpful and solution focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works by telephone, in writing and face to face whilst living and role modelling the Golding values.

More about you. What can you bring?

Using your excellent customer service skills, you will be able to effectively and efficiently apply your experience of planning trade and knowledge of repair requests, solutions and systems to deliver excellent repairs and works service delivery.


Working under minimal supervision and as part of a team you will use your outstanding written and verbal communication expertise to easily organise and prioritise the works successfully whilst maintaining a strong customer focus with a continuous commitment to exceptional service delivery.

When and where you'll be doing it

You will enjoy a 40-hour working week and earn an annual salary of circa 32,130 dependent upon your knowledge, skills and experience.


Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.


We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

You'll get:

28 days annual leave per year (plus bank holidays) Company Pension contribution and life assurance Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund


Closing Date: Midnight Friday 11 July



We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.



We will be sifting applications throughout and reserve the right to close applications early.


As a 'profit for purpose' housing association, we deliver high-quality affordable homes and services for over 20,000 people across Kent. We own and manage over 7,400 properties. Established in 2004 following the transfer of homes from Maidstone Borough Council, we have invested more than 150m in regenerating our homes and estates. Our priority is to provide homes for our residents that are safe and secure and ensure our neighbourhoods are places where people choose to live.

human.resources@goldinghomes.org.uk

0330 777 2600

County Gate One, Stacey Street, Maidstone, ME14 1ST