Job Description

Job reference
REQ0966
Date posted
17/07/2025
Application closing date
08/08/2025
Location
Salary
up to 32,654
Package
Contractual hours
36
Basis
Full time

Job description
At Salix Homes, we're passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we've invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we've grown, evolved, and made a lasting impact in Salford.



We've worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.



We're also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.



Our organisation is not just about providing good quality affordable homes, it's about transforming lives and our communities.



If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

About the role

The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood-focused services in relation to the property services of the organisation.



As part of the Repairs Team within the wider Property Services Department, you will liaise directly with the organisation's customers, contractors, operatives and suppliers daily ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction.



You will strive to continuously improve the quality of the service and engage in a culture of best-practice, safety and a customer-focused obsession within your team.

The role - What You'll be doing

You will be responsible for the daily scheduling and planning of repair works through Accuserv and the electronic mobile devices for operatives, creating maximum efficiency and ensuring key performance indicators are maintained and appointments not missed. You will engage with customers, operatives, contractors and suppliers to drive both individual and business performance in terms of customer service, legal compliance, operational efficiency and cost effectiveness. Create and maintain good working relationships with operatives liaising with them throughout the day ensuring all targets are met and cross department KPIs are achieved on a daily, weekly and monthly basis. Liaise with the day-to-day Repairs Managers to ensure the best use of labour and the time allocation of repairs and liaise accordingly to resolve any issues with materials required. Ensure customers are kept fully informed at all times either by telephone, text and email or appointment letters and utilising new communication technologies as they develop. Ensure both Accuserv and CRM repairs systems are accurate and real time reflection of the repair status, recording, updating and closing jobs in a timely manner.

What we're looking for

Knowledge of resource planning within a housing association environment or similar. Knowledge of the end-to-end repairs process (desirable). Knowledge of repairs diagnosis and repairs procedures including basic knowledge on materials and trades required to promote a first-time fix. Knowledge of current housing legislation that impacts on the delivery of the repairs service provided day to day Understanding of disrepair legislation and its impact on resource scheduling. Ability to work with a wide range of IT software systems including Microsoft Office, Accuserve, Keystone, CX Feedback, Electronic Mailing and MSD365 and continually develop skills as new software is introduced.

What we offer as a company

Annual Salary of up to 32,654 Hybrid Working - a minimum of 2 days working in the office Up to 34 day's holiday + bank holidays Flexi Time Flexible Working and Family friendly policies Generous Defined Contribution Pension Scheme Life Assurance worth 3 x annual salary Health Cash Plan which also provides a range of discounts including discounted gym membership An inclusive and positive colleague culture Accredited Good Employment Charter employer

Salix Homes are proud to have been awarded membership to the

Greater Manchester Good Employment Charter

and we will constantly strive to improve working conditions for our colleagues



Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.



We're proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk



We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.



Closing Date: 4th August 2025