Job Description

Job Advert

Voids Planner

Permanent

32,000

Feltham

Mon -Friday - 7.30 - 4.00pm

About Lampton Services

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

Why join Lampton Services?

32,000

We are LLW and NJC employer - yearly pay and condition reviews

24 days holiday allowance, plus bank holidays - an additional day per year for each completed years' service, up to five years

Free

GOLD

gym membership

Enhanced Maternity and Paternity leave and Pension Scheme

Exclusive Discounts -

save with Lampton Rewards and EE mobile offers

Refer a Friend Scheme -

earn up to 250 for each new employee referred

Staff wellbeing perks -

online GP access, EAP, health testing, flu Jabs, and eye care vouchers

Sustainability Perks -

cycle to work and electric car salary sacrifice scheme

Career Growth -

CPD training, structured development, and leadership opportunities

About the Job

Undertake the work planning function for a group of maintenance operatives within the Voids team utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.



Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer including updating all systems information, addressing queries from the Customer Service Centre.



Understand and comply with all Health and safety regulations and company policies

Key Responsibilities include:

Utilise with a high degree of skill, the IT systems that create new jobs, manage all workers' diaries and schedule appointments, and hold key workforce information (e.g. sickness, training, and other non-productive time).

Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately avoiding needless appointment failures and unproductive time. In any cases where unplanned disruption occurs and puts at risk either meeting appointments or workforce productivity, identify the risk as early as possible, and take action to address it (including where required bringing it to the attention of the supervisor and implementing the decisions).


Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs

Provide a high standard of customer care in handling all communications and enquiries, both with tenants and leaseholders and with the Customer Service Centre.

Initiate calls to tenants / leaseholders if it becomes essential to reschedule a repair at the earliest possible time (either bringing forward or delaying a job) and also to check on the status of jobs being undertaken including the customer's view of the work.

Arrange follow on work for multi-trade jobs ensuring the tenant is consulted about the appointment and the duration is clear.

If jobs are referred as emergencies but appear to merit a lower priority, ensure feedback is given to the originator of the order to improve prioritisation in the future.

Follow up on any 'out of hours' emergencies to ensure work completion information is properly recorded and necessarily follow up work arranged.

Assist with the management of maintenance officers' diaries to ensure effective use of time for pre inspection work.

The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.

Education & Qualifications Required:

Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience.

Previous Experience and Skills Required:

Experience of working in a high-profile customer services role within a social housing repairs environment. Ability to manage all aspects of a customer focused team, including supporting, developing and motivating staff, budgetary control and planning services. Experience of managing and Scheduling diaries Scheduling Tools and systems Previous experience of working in a Social Housing Repairs environment is desirable. Experience of working within a customer facing role, delivering a outstanding customer experience Good level of numeracy, literacy, written, oral and communication skills


Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.



Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.