Job Description

Due to expansion and development of our existing department, we are recruiting for an experienced Planner.


This is a fantastic opportunity to join our growing Planning and Operational Support team within Greatwell Homes.


If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for so apply today!


Does that sound like you? If so, keep reading about this exciting opportunity.

What you'll be doing:

To raise orders using our repair management system, schedule and dispatch jobs to the relevantly skilled Operatives or Engineers, using correct job-codes and workstreams. Responding to queries from colleagues in customer service, property service and asset compliance via Teams and on the telephone. Offer guidance on the right course of action for repairs and provide updates on work in progress. Manage the diaries ensuring the data is accurate, updated and kept live throughout the day. Collate and contribute data for reporting. Ensure emergency jobs are attended to and forward plan other work.

About you:

Experience of working in a repair planning and scheduling role, ideally within an in-house repairs service or commercial contractor. Experience of working in an administrative role managing housing and repairs systems/databases such as Orchard and Service Connect. Able to work within a team of technical and administrative staff and communicate effectively with contractors, skilled operatives, and suppliers. Able to work in a busy and reactive team, be adaptable, and customer focused and can manage own time and priorities positively. It would be desirable if you had knowledge of products/materials used in property repairs and maintenance It would be fantastic if you had a working knowledge and experience of schedule of rates and a good understanding of repairs and maintenance terminology.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

About us:

We own and manage around 5000 homes with a 23 million turnover and our mission is to "we partner with customers and communities to shape places people are proud to call home." We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow.


In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.

Please note that we reserve the right to close this advert early for the right candidate.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.


Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.


We value our staff and always look for ways in which we can help them develop their skills and knowledge.

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