Job Description

Salary

Manager Grade 1

Contractual hours

37.5

Basis

Full time

Package

o A rewarding career
o A competitive salary
o Excellent training, development, and career progression
o 37 days annual leave (pro-rata)
o Staff travel pass for yourself, spouse/partner and dependents
o An industry leading pension

Date posted

19/09/2025

Job reference

REC000100985

This position is Maternity Cover.

Role Overview

The Planning & Control Manager is responsible for supporting the Integrated Operations Control Centre in overseeing the provision of the CalMac Service Delivery Plan and managing, monitoring and responding to all operational incidents that occur within the CalMac Network. The Planning & Control Manager has responsibility to ensure that the published timetable is, where possible, maintained to a high standard. They must proactively assist in managing day to day vessel operations and, when disruption occurs, discharge effective contingency plans to ensure service recovery, working collaboratively with all relevant stakeholders across the business.

Principal Accountabilities

Assist with development, maintenance and execution of route specific contingency plans to minimise the impact on customers wherever possible working with Heads of Service Delivery North and South and Planning and Control Manager Assist with creation of the Service Delivery Plan including deployment and resourcing Proactively manage day to day timetable updates and communicate changes Monitoring of additional sailings that are carried out within the network, compile weekly reports, assess adherence to protocols, provide support to Port Managers in delivering additional sailings and application of the protocols and escalate any areas of non-compliance to respective line managers Monitoring adherence to Performance Deduction Protocols, supporting Port Managers, Masters, Skippers and Regional Service Delivery Teams in planning service changes and coding sailings with a view to minimising performance deduction levies within the terms of the contract whilst maximising service delivery Assist in the Long, medium and short-term disruption, crisis and contingency planning management Work with Port Managers and Masters & Skippers to co-ordinate vessel deployment during disruption Provide a co-ordination and control function in support of the Heads of Service Delivery North and South at the daily operations calls, recording issues and following up any outstanding actions Ensure all relevant Business areas are communicated to before, during and after any disruption events utilising various media of communication. Monitoring of short, medium and long-term weather forecasts across all key areas within the

network and providing and communicating early warning of issues, weather warnings and particular areas of concern o Monitoring and reporting of service delivery quality
Assist with planning & management of the deployment of relief vessels in support of the delivery of Annual Maintenance Plan Utilise the Operations software suite to ensure that accurate/timely data is collected within the system pertaining to delays, disruption, operational data relevant for evaluation and analysis You should expect to work cross-functionally in the IOC supporting the Crewing function as required Participate in emergency exercises as required Maximise personal competency through your commitment to continuous personal development Carry out any work-related duties allocated by the Planning and Control Manager.

Qualifications, skills and experience

Working knowledge of a logistical or operational environment would be an advantage Experience of multi-tasking and working in a high-pressure environment Ability to forward-think and use initiative Customer focused Excellent Communication skills Strong interpersonal skills High degree of computer literacy Ability to work shifts Logical thinker, with good analytical and creative problem solving skills Strong organisational skills, time management skill with a high attention to detail and the ability to manage multiple work priorities * Enthusiasm and drive are key qualities