Job Description

We have a fantastic opportunity for

Planning Assistant

to serve your local community and join the Ambulance Service as part of our Ambulance crews based in

Hailsham Sussex.

Main purpose of role:



To provide an efficient and effective Patient Transport Service by planning, coordinating and controlling staff and vehicle resources in the most cost effective and efficient way to ensure a professional transport service meeting contractual requirements

This is a part time role working 5 hours per day Monday to Friday on a hybrid basis.

Main responsibilities:

Actively plans and controls patient journeys by allocating booked patient to vehicles for transportation to hospital appointments using the Cleric Computer System. This is achieved by correctly allocating the patient to the suitable vehicle for each patient's mobility, taking into account appointment and journey time, and service level agreement and contractual requirements.*
To liaise with control and operational managers to resolve any vehicle resource deficiencies to meet service and contractual demands as and when they arise. To constantly review patient journeys and re-allocate staff and vehicle resources by utilizing vehicle tracking systems to meet contractual requirements and ensure timely delivery of patients to their destination To have a working knowledge of all tracking systems and patient transport information to ensure the provision of effective and efficient transport service To use the phonetic alphabet to ensure accuracy of communication To liaise with operational management in regards to patient risk assessment requirements Ability to work alone on their own initiative with minimum supervision or as a member of a team Ability to use good judgement when dealing with pressured situations Logical thinker able to identify priorities and undertake numerous tasks simultaneously Excellent map reading skills and good knowledge of geography Resolves Planning difficulties and discusses such difficulties with originators of requests.*
Complete tasks as instructed by management to ensure continuity of service. Carry out general administrative duties as directed and required To work within the standards set down within Company policies, procedures guidelines To operate all IT equipment in accordance with Data Protection and IT Security policies Display a high level of Customer Care when dealing with hospitals, patients and relatives and maintain confidentiality of patient data. Other Ad Hoc duties as required and requested by management.

What benefits can you expect?

12.21p/h Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of 5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Unlimited mental health consultations. Unlimited physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards.*
The EMED foundation, to provide support to colleagues and our local communities. Pension Scheme. Blue Light Card. Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination (through an internal campaign in Autumn/Winter).*

Essential criteria

Have ability to both receive and input Qualifications information with a high degree of accuracy.

Logical Thinker

To be able to meet tight timescales and handle pressure.

To be able to demonstrate a professional approach

Self-motivated

Negotiating skills

Good communications skills and excellent telephone manner

Computer literacy

Good organization skills

Core english skills

Target focused and able to work effectively within a team

Desirable criteria

Comprehensive knowledge full Microsoft Office Suite (Excel, Word, Outlook)

Cleric patient transport system

First Aid, Manual Handling

Knowledge of areas covered

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50+ depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.