Job Description

Job Advert

Job Title:

Play Service Administrator

Reports To:

Child and Family Manager

Division:

Charity

Team:

Child and Family Support Team

Location:

Cannock

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Role Purpose

The PTP Administrator will deliver high-quality administrative support to ensure the efficient provision of equipment to children with disabilities across all three equipment services. This role involves maintaining accurate records, liaising with families and professionals, and supporting internal teams to deliver outstanding service. You will play a vital role in delivering compassionate, clear communication and logistical coordination, always prioritising the needs of the families while maintaining service quality in a fast-paced environment.

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Key Responsibilities

Process all applications for play equipment support in a confidential and compliant manner, adhering to Caldicott principles and GDPR. Liaise with families and supporting professionals to obtain any additional information required for assessment. Provide clear and empathetic communication to families regarding the status and outcomes of applications. Coordinate the purchase and delivery of approved equipment, ensuring timely and accurate logistics. Manage delivery and collection arrangements for loan services with attention to detail and efficiency. Handle invoicing processes and raise Purchase Orders (POs) as required. Maintain up-to-date and accurate records on the internal database. Offer high levels of customer service to families and professionals, effectively managing expectations, including during times of crisis.

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Key Relationships

Internal Contacts:

Finance Team Child and Family Support Team

External Contacts:

Children/Young People and their Parents/Carers Health, Social Care, and Educational Professionals Equipment Suppliers

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Person Specification

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Qualifications & Training

GCSEs (or equivalent) in Maths, English, and Information Technology at Grade C or above (Essential) Training or knowledge in play, child development, or paediatric care (Desirable)
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Knowledge & Experience

Experience in a similar administrative role, preferably in a health or social care setting Familiarity with data management systems, particularly Microsoft Access (Desirable) Understanding of confidentiality practices and GDPR
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Skills

Strong organisational and time management skills Ability to prioritise tasks and work effectively under pressure Excellent written and verbal communication skills with empathy and professionalism High attention to detail and accuracy Proficient in Microsoft Office (Word, Excel) Effective problem-solving and troubleshooting skills
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Attributes

Resilient and adaptable to change Compassionate and family-focused Methodical and proactive approach to work Self-motivated with a positive attitude Collaborative and a strong team player * Professional, reliable, and empathetic in all communications