Job Description

Trainee Customer Service Administrator

Here at Electricity Asset Services (EAS), we are looking for a motivated and enthusiastic individual to join our family run business as a

Trainee Customer Service Administrator.

This is an exciting opportunity for someone looking to start or develop their career within a customer services and office administration within a supportive environment. The role will be based at our head office in Lochgelly working 35 hours per week.

Who we are

EAS specialise in procurement, design, management and execution of all works associated with High and Low voltage underground electricity networks on behalf of major framework contractors and Distribution Network Operators (DNO's).

We have over 40 years combined experience specific to our services offered such as HV/LV cable jointing and terminating, electrical engineering, mechanical engineering, 24 hours emergency call out, project management and more. Our purpose is to positively contribute to the electrical industry- providing value to our clients, customer and our people.

Purpose

As a Trainee Customer Service Advisor, you will develop the skills needed to become a confident frontline professional responsible for assisting, guiding, and supporting our customers. Your key responsibilities will include handling customer enquiries, providing updates and information about the services we offer, and helping to ensure every customer has a positive and satisfying experience with us.

Overview of main duties and responsibilities

Serve as the main point of contact for internal and external communications, including answering phone calls, responding to emails, texts and liaising with SPEN and customers

Draft, edit, and send letters digitally

Help manage diaries for team members

Input, update, and maintain data in company databases and spreadsheets with a high degree of accuracy.

Maintain digital filing systems to ensure accurate record-keeping and easy retrieval of documents.

Handle sensitive information with discretion, ensuring compliance with company privacy policies and regulations.

Any other duties as reasonably required

Please see full for more detailed information on this role.

What you'll bring

In your role as

Trainee Customer Service Administrator

, you will serve as the first point of contact and the voice of the company for all customers. In this position, you will need good communication skills, a willingness to learn and basic computer skills. You will join our office-based team and play a key role in supporting and updating our customers throughout their journey with EAS. In this role you will assist with administrative tasks while learning and developing skills needed to grow in your career.

What's in it for you/Why EAS?

We offer:

National Minimum Wage

30 days annual leave (22 days plus 8 English bank holidays)

Full training and mentoring from experienced and supportive team members

Auto enrollment pension

Private health care currently provided by Bupa

Be part of an exciting journey with a rapidly growing company with a collaborative and supportive team culture

Job Type: Full-time

Work Location: In person