Job Description

Phone Sales & Events Coordinator

The Great Escape Game & Gameshow All-Stars

Salary:

27,730 per annum

Hours:

40 hours per week, Monday-Friday
(Occasional weekend cover required)

We're looking for a confident, organised, and people-focused individual to join our

Player Experience Team

. This role sits at the heart of our business, handling inbound enquiries and helping guests plan unforgettable experiences across

The Great Escape Game

and

Gameshow All-Stars

.

If you enjoy speaking to people, closing bookings, and keeping everything running smoothly behind the scenes, this could be the role for you.

The Role

This is a

phone-led sales and coordination role

, focused on converting enquiries into bookings and ensuring every event is planned accurately and professionally. You'll support everything from small group bookings to large corporate events, confidently upselling add-ons such as food, drinks, and experience upgrades.

You'll also help monitor inboxes and live chat, handle customer queries and complaints, and work closely with venue operations and marketing teams. From time to time, you may also support outreach and brand awareness campaigns, including networking events and off-site promotional activity.

Key Responsibilities

Handling inbound phone calls and enquiries across all venues Converting enquiries into bookings with confident upselling Planning and organising group, party, and corporate events Monitor sales targets and assist in developing strategies to achieve organisational objectives. Using a CRM system to log and manage enquiries (HubSpot experience ideal) Handling customer complaints and feedback professionally and empathetically Liaising with venue teams to ensure bookings are delivered correctly Supporting outreach, networking, and brand awareness campaigns Occasional on-site support for events when required Coordinate communication between clients and internal departments to facilitate smooth processing and delivery.
About You

Confident and professional on the phone Excellent organisational skills with the ability to manage multiple tasks efficiently. Strong communication skills, both written and verbal, with a professional manner. A proactive attitude with problem-solving capabilities. Personable, approachable, and customer-focused Comfortable handling objections and complaints Previous sales, customer experience, or booking-based role preferred CRM experience (HubSpot or similar) is a bonus Flexible to occasionally support weekends or events
Why Join Us?

Work with two exciting, growing entertainment brands Play a key role in shaping customer experiences Competitive Bonus Scheme (1.5% of sales) Varied, fast-paced role with real responsibility Supportive team environment with opportunities to develop
If you enjoy turning enquiries into experiences and thrive in a people-focused role, we'd love to hear from you.

Apply now with your CV and a short cover note explaining why you'd be a great fit for the Player Experience Team.

Job Type: Full-time

Pay: 27,730.00 per year

Benefits:

Additional leave Discounted or free food Employee discount
Experience:

Customer service: 1 year (required)
Work Location: In person