Job Description

We are recruiting for 2 roles of Police National Computer Operator in our National Business Centre covering the Coventry area.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
This role is part of a team based from our office in the National Business Centre in Coventry, with the option to work flexibly and remotely once training has been completed.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Let us tell you a bit more about the role...
As a PNC Operator you will contribute to the effective and efficient maintenance and operation of the Police National Computer systems by receiving, recording, processing and disclosing information to a high standard, whilst also responding to enquiries from authorised personnel in accordance with local and national policies. Should you join us your tasks will include:

• Operating the Police National Computer providing information to staff within Cafcass and outside the organisation when required
• Assist in confidential searches and updates
• Receive and action Level 1 & 2 requests for Police information
• To liaise with local forces and other external stakeholders to ensure that the unit is compliant, responsive and resilient in its duties

... and what we're looking for.

• A relevant qualification in business administration (e.g. NVQ2)
• Experience of working in a fast-paced administrative role
• Ability to use the Police National Computer systems and other databases
• Confident and capable of using MS Office applications to a basic / intermediate level
• Able to prioritise work in a fast-moving environment with strict deadlines

Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don't need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
If you are successful within this role, non-Police Personnel vetting will be obtained during pre-employment checks.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date:
14th January 2026
Final Interview:
22nd January 2026 (Assessment prior to interview)
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the and there is a wealth of information about Cafcass on our page.
If you wish to speak with a member of the team for more specific information you can contact Dionne Barker at ( ) from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.
Whilst we will always try and respond a.s.a.p. we wouldn't want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the process.
As part of your application, you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
We look forward to hearing from you.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the .
We are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England.
Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard. In short, our role is to...

Skills Required