Job Description

Job Ref:

THE1398

Branch:

Hybrid Working

Location:

Hybrid Working, London (South East)

Salary/Benefits:

35,582 to 43,830

Contract type:

Fixed Term

Hours:

Full Time

Hours per week:

35

Posted date:

14/05/2025

Closing date:

30/05/2025

About the role...

We're seeking a proactive and experienced professional to take on a pivotal role in supporting stakeholder engagement and collaboration within the FTR programme. As a key member of the team, you will be responsible for managing and coordinating comms engagement activity through the Collaboration Hub--our central platform for communication and cross-industry alignment.



You will play an instrumental role in connecting industry colleagues, streamlining communication, and fostering a collaborative culture that supports the successful delivery of the programme's objectives. Your ability to manage multiple projects and priorities for senior stakeholders, bring clarity to complex interactions, and translate successes into internal and external comms will be essential to the ongoing success of this high-profile initiative.

What we're looking for....

We're looking for people who take ownership, bring energy, and get things done. You'll need strong organisational skills, confidence in managing stakeholders across the industry, and the ability to build trusted relationships that help drive real change.



This role is about collaboration--working across teams and sectors to deliver better outcomes for customers. You'll be comfortable briefing senior leaders, translating complex work into clear communications, and sharing progress in a compelling, impactful way.



If you're motivated by meaningful work, thrive in a collaborative environment, and want to be part of shaping something better for the future--we'd love to hear from you.

A bit about the team....

The Fares Ticketing and Retail (FTR) programme is the cross-industry programme to transform how passengers purchase and use tickets. Our aim is to establish a modern, consistent and integrated FTR system that is of high quality and maximises value for passengers and taxpayers. By embracing innovation and collaborating with industry partners, we are delivering a smarter, more efficient and passenger focused approach to rail travel.



The Collaboration Hub team sits with the Programme's Delivery Office and enables successful collaboration, effective delivery, meaningful engagement, and consistent communications for the programme. This is achieved by providing the relevant tools and channels to drive knowledge and engagement.



The Government's Railways Bill has highlighted reform of fares and ticketing, including establishing GBR Online Retail, as a key part of rail reform. The FTR programme will deliver industry-wide modernisation and reform of the complex and fragmented fares landscape. This will enable GBR to simplify the ticketing system and make it easy for passengers to find the right fare.

What you'll bring..

Excellent communications (written and verbal) to articulate the status of the programme within a complex, sensitive landscape. Strong interpersonal skills, possessing the ability to interact and maintain credibility with internal and external stakeholders. ?Proven ability to synthesise complex information, understand and identify risks and opportunities. ?Highly organised and able to manage multiple pressures at the same time. Good knowledge and experience of rail industry

Desirable


Experience and knowledge of the complexities of stakeholder engagement Communications experience

This role is available on a Fixed Term Contract or Industry Secondment for 12 months.



We're an inclusive employer of choice and welcome applications from everyone. For this specific role, there is an expectation to be able to come to our London or Derby office for a minimum of two days per week. We encourage people to work flexibly and we're open to hybrid working! We'll also try our best to adapt the recruitment process and offer a reasonable alternative to help support people with disabilities.


* If you're working within the rail industry and considering applying via a Secondment, we encourage you to have a conversation with your line manager early in the process to support a potential secondment into GBRTT and where successful to support your release.