Job Description

Start every client journey on the right note

At Optimal Solicitors we combine a welcoming, people-first culture with truly first-class customer service. Every day our First Response team is the front door for new personal-injury, family-law and civil-litigation enquiries from the UK's Polish community and beyond. If you love talking to people, thrive in a busy call-centre / reception setting and want to build your future in a modern law firm, we'd love to hear from you.

The vacancy

This is a permanent, hybrid role - split your week between home and our spacious Eccles office, using the latest telephony and case-management software to keep calls and data running smoothly. You don't need formal legal training, but you must be keen to work with law in a call-centre environment.

We take career development seriously. As an SRA-approved training provider we offer clear routes forward, and many of our paralegals and trainees started right here in First Response.

Previous call-centre, customer-service or legal experience is desirable, not essential.

Fluent Polish is essential.

Duties

Working as part of our First Response team, your main duties will include:

Handling incoming calls from clients and third parties in Polish and English Dealing with client instructions efficiently and taking personal responsibility for each enquiry through to a satisfactory conclusion Obtaining and verifying contact details and case information with speed and accuracy Transferring calls or booking call-backs with the relevant legal department Provide occasional front-of-house cover and admin support when necessary.

Skills / Qualifications

Excellent typing, communication and organisational skills Personable, friendly manner and genuine enjoyment of speaking with people Computer-literate with a keen eye for detail; able to work calmly as part of a team under pressure Availability to work a rotating shift pattern 08:00-18:00, Monday-Friday

Why choose Optimal?

Hybrid working & flexi hours in a supportive, friendly team 31 days' leave (including bank holidays and Christmas shutdown) plus half day for your birthday off Option to buy 5 extra days and earn length-of-service bonuses TOIL, casual dress, regular socials and an inclusive culture that values every voice Clear internal pathways--many colleagues have progressed from First Response to paralegal and trainee roles

Ready to pair great customer care with top-class legal service? Apply today and become the voice that starts every Optimal Solicitors success story.

Offers subject to reference and Right-to-Work checks. Please tell us if you need any adjustments during recruitment.