Job Description

As a Pollution Co-ordinator working in the Waste System Operations Control Room, you will be responsible for protecting our customers from flooding and the local environment from pollution by ensuring both urgent and proactive field responses to potential issues identified on our wastewater systems. The increasing introduction of new smart tools will allow you to increase your proactive approach to your work in the future.



Please note this is a 6-month fixed-term contract.

What you will be doing as a Pollution Response Co-ordinator

Working in the Thames Waters Wastewater Control Room, which is co-located with the Clean Water Control Room, Operational Customer Centre, and our Logistics Control Centre. Desktop risk assessments to understand pollution risk for reported potential pollutions from both clean water sites and wastewater sites, and their associated piped and sewer networks. You will coordinate multiple pollution responses to ensure that pollution impact is ideally prevented, or minimised, and pollution recovery is achieved as soon as possible. Arranging urgent field responses. Providing notifications and updates to the Environmental Agency and Natural England. Accurate logging of the information received, and the decisions and actions taken.

Location- Kemble Court, RG26AD (hybrid, with 70% time working from office)

Working Hours - This is a 24/7 shift pattern with a 12- hours working day, rota to work 14 shifts in 36 days

We are looking for you to have:

Take a proactive, organised, and methodical approach to allow you to effectively manage peaks in workload that typically occur during wet weather. Be ready to thr high intensity Have the ability to accurately analyse information, make decisions and present conclusions in a time-pressured situation. Have good communication and interpersonal skills for day-to-day liaison with colleagues, stakeholders, and customers. Be competent with IT systems, Excel, Word, and email.

What's in it for you?

Competitive salary from 34,000 to 50,000 per annum depending skills and experience Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.



If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.