Job Description

Overview

At Mustard Tree, we're on a mission to combat poverty and prevent homelessness, driven by our core values: Belief, Dignity, Opportunity, Diversity, and Partnership.

The need for our services is greater than ever, with unprecedented demand across Greater Manchester. As our charity continues to grow, we're striving to become a leading force for change, creating real opportunities for people to improve their economic wellbeing.

To help us achieve this, we're looking for compassionate, skilled, and empowering people to join our team. If you're passionate about making a lasting impact and want to be part of something truly transformative, we'd love to hear from you.

What you'll be doing:

As part of the Operations Team, the Portable Appliance Tester and Facilities Mentor plays a critical role in ensuring electrical items, equipment and donated goods are safe, compliant and ready for retail sale. A major focus of this role is achieving PAT-testing output targets and supporting Mustard Tree's retail income KPIs by maximising the number of saleable electrical goods and recycling responsibly items that cannot be gifted or re sold.

You will also support the Facilities Manager with day-to-day maintenance tasks, and equipment checks, while mentoring Freedom Volunteers to build their skills, confidence and work readiness. This is a practical, KPI-driven role that combines technical testing standards with coaching, teamwork and community engagement

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Key Responsibilities

1. PAT Testing, Electrical Preparation & Retail Income

Carry out PAT testing on all donated electrical goods in line with trading standards legislation, following all Mustard Tree procedures including maintaining accurate records of reporting. Work toward agreed PAT-testing KPIs, including throughput, accuracy rates and the percentage of items made retail-ready. Identify, refurbish and prepare electrical items and white goods for sale, ensuring maximum conversion of donations into income-generating products. Mentor and supervise Freedom Volunteers training in PAT testing, cleaning, preparation and safe handling of electrical items.

2. Facilities & Maintenance Operations

Support the Facilities Manager with planned and reactive maintenance tasks across all Mustard Tree sites, including assisting with contractor liaison, cleaners, trades and service providers. Conduct routine building, equipment and H&S checks, ensuring issues are reported and resolved promptly. Ensure all hubs remain clean, safe and welcoming for staff, volunteers and customers.

3. Volunteer Training & Mentoring

Provide hands-on coaching and daily mentoring to Freedom Volunteers involved in PAT testing, electrical preparation and facilities tasks. Deliver structured on-the-job training, task demonstrations and team-based activities. Help volunteers complete training workbooks, online modules and safe-working practices. Maintain an open, supportive, non-judgmental approach when working with people at different stages of their development.

4. Health, Safety & Compliance

Follow all Health & Safety policies, including PPE standards, safe manual handling and incident reporting. Support correct storage, labelling and monitoring of COSHH materials. Complete all documentation, testing logs and administrative tasks accurately within agreed timescales.

5. General Duties

Provide cover and practical support across other departments as required. Act as a positive ambassador for Mustard Tree and model organisational values. Contribute to environmentally responsible practices, including recycling, correct disposal of electrical waste and a paper-lite working approach. Undertake any additional duties relevant to the role or as required by the charity.

What we're looking for: Person Specification

Essential

Recent Experience in PAT testing or the willingness to be trained. Understanding basic Health & Safety requirements, including manual handling, COSHH and PPE. Practical experience in maintenance, facilities support or a hands-on operational role. Confidence working with electrical goods, tools and manual heavy lifting tasks. Strong communication skills, with the ability to mentor, support and motivate volunteers in a positive and empowering way. Excellent organisation, time-management and attention to detail. Proficient in completing documentation, checklists and compliance paperwork both electronically and manually. Ability to work both independently and as part of a fast-paced team.

Desirable

In-Service Inspection and Testing of Electrical Equipment certificate. Experience working in a charity, community or volunteer-led organisation. Experience supporting vulnerable adults or people facing barriers to employment. Full clean UK driving license. Skills in appliance repair, refurbishment or electrical product preparation.
Job Types: Full-time, Permanent

Pay: 24,790.00 per year

Benefits:

Additional leave Bereavement leave Company pension Discounted or free food Sick pay
Application question(s):

Do you have Practical experience in maintenance, facilities support or a
hands-on operational role.

Work Location: In person