Job Description

Department:

Concierge

Contract Type:

Full-Time, Permanent

Location:

Newport NP18 1HQ

Rate of Pay:

12.22 per hour + exceptional benefits

Hours:

37.5 hours across 5 days

REQ ID:

REQ5906

Be Part of the Greatest Story in Hospitality

Step into a career where every day is an opportunity to shine. As a Porter, you'll become one of our valued Hospitality Heroes, helping us deliver unforgettable experiences from Manor to Marina.

What Makes You Our Ideal Hero?

You're someone who:

Radiates warmth and friendliness

Is reliable, punctual, and proactive

Communicates with confidence and care

Holds a full UK driving licence

Has experience in guest-facing roles (preferred but not essential)

Your Mission - The 'Yes, We Can' Way

As a Porter, you'll:

Deliver a heartfelt welcome to every guest

Assist with luggage, room deliveries, and guest queries

Provide concierge services like transport and local tips

Keep presentation standards high and service seamless

Support the Concierge team in creating magical guest moments

Why You'll Love Working With Us

We believe in recognising and rewarding our team. Here's what you'll enjoy:

Career development from day one

Discounts on dining and hotel stays

Reduced leisure membership fees

Free virtual GP appointments

24/7 wellbeing support

NEST pension scheme

Social Club and appreciation events

Monthly and annual awards

Grow With The Celtic Collection

As a Celtic Collection employee, you will be able to say -

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Important Info

We may close applications early if we receive high interest. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer, welcoming applicants from all backgrounds.