Job Description

Retail & Post office Team Lead

Join us and lead your local branch to success!

Please note, if you currently work in a Post Office DMB Branch which is being transferred to UOE please apply using the following link: If you are notcurrently employed in a Post Office DMB branch, please continue below. Thank you!

About Us

UOE has been helping people get things done since 1983, and today, we're one of the UK's leading independent stationery and Post Office retailers. Our stores are bustling hubs of the community where we provide expert service, top-quality stationery, and essential Post Office services to the local areas.

And

we're growing across London and the Home counties

, with the takeover of 30 new Post Offices we're excited about the future for us, our customers and for you! Join us to lead your local branch to success!

Reporting into the Area Manager the

Retail & Post Office Team Lead

will join our team and help deliver a

fast, friendly, and expert

customer experience every single day. If you thrive leading a team in a busy retail environment, driving sales excites you, and you are a fast learner when it comes to product knowledge, this could be the perfect role for you.

What You'll Do:

Manage and motivate your team

of retail assistants, ensuring they have everything they need to be successful and achieve 5 reviews.
Lead by example providing

outstanding customer service

with a friendly and professional approach.

Be accountable for all cash

handling and payment processes as well as store security/key holding. Develop and maintain an

in-depth understanding of retail products, services, and policies

and quickly bring yourself and your team up to speed with new products and serviced as they are introduced.

Drive store sales targets,

up-skilling and supporting your team in sales training resulting in increased revenue and customer satisfaction. Ensure the store

adheres to product placement and replenishment guidelines

and maintaining an organised, clean and welcoming store as well as a secure environment.

What We're Looking For:

Someone who leads by example

, displaying exemplary skills in sales, organisation and teamwork.

Retail experience is a must

- if you've led a team in a busy store before, you'll fit right in - we prefer a minimum of 4 years prior retail experience with considerable experience of people management. Proven track record of meeting or

exceeding sales targets

and driving operational excellence.

Excellent interpersonal skills

with a focus on delivering exceptional customer service.

Sound decision-making abilities

and the capacity to handle challenging situations effectively

Proficiency in Microsoft Office suite

and other relevant software applications. The right to work in the UK for at least 12 months from your start date. The ability to lift and carry up to 12kg (those parcels don't move themselves!). You must be able to pass an enhanced DBS check.

What We Offer:

Full-time, permanent role

with competitive pay & government recommended pension.

Comprehensive training and support from your Area Manager and our Head of Retail

Fast-track career progression

- we love to promote from within.
A

fun, friendly, and supportive

team environment.

This branch operates

7 days a week

, so you'll be expected to work some weekend shifts on Saturdays and Sundays.
You may also be asked occasionally to work in a store within 15-30 minutes travel from this location to cover staff leave and sickness.

If you're ready to bring your skills, enthusiasm, and great customer service to a company that values its people,

apply today!

Our Culture

At UOE, our culture is shaped by three core values:

Expert & Trusted

- We know our stuff and do what we say we'll do.

Hub of the Community

- We're here for our customers and each other.

Surprisingly Fun!

- We take our work seriously, but not ourselves.
These values guide everything we do -- from how we work together to how we serve our community. We're looking for people who not only have the skills for the role, but who also genuinely connect with what we stand for.

We're also committed to building an inclusive and supportive workplace, where people of all backgrounds, identities, and abilities feel respected, valued, and able to thrive. If you need any reasonable adjustments during the application or interview process, just let us know -- we're here to help.

Job Types: Full-time, Permanent

Pay: 13.85 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount Health & wellbeing programme Referral programme
Schedule:

Day shift Monday to Friday Weekend availability
Application question(s):

Do you have the right to work in the UK for at least 12 months? Have you previously led a team in a retail environment? Do you have 4 or more years of retail customer experience? Are you available on the dates outlined in the job advert? Why do you want to work for us?
Work Location: In person

Expected start date: 30/09/2025