Job Description

Job Introduction

25 hours per week

Monday - Friday 0700 - 1200

12.21 per hour

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CF10 1EP

About the role:

As a

Post Room Operative at HMRC Cardiff CF10 1EP.

You will be delivering the highest standards of customer service while providing an efficient, professional mail service to our Clients and on-site Contractors. Duties include sorting and delivering incoming mail, franking outgoing mail, organising stationery deliveries (involving manual handling), and carrying out general cleaning tasks.


Additionally, you will support the Sodexo team and HMRC personnel by undertaking cleaning, catering, receptionist, and other general support duties across HMRC Manchester RC or other controlled areas, as required.


What you'll do:

Provide a professional mail service, including sorting, distributing, and franking mail, in line with Service Level Agreements. Support catering operations when required, including restocking refreshment areas and assisting in the cafe shop. Operate tills, including cash handling and cashing up, following training. Follow Profit Protection and security procedures at all times. Report maintenance issues, equipment faults, hazards, or risks immediately. Use cleaning equipment and chemicals safely, in accordance with training and COSHH guidelines. Ensure correct use of safety signage (e.g., wet floor signs). Maintain high standards of personal hygiene and wear a clean, ironed uniform and PPE as provided. Participate in mandatory training covering Health & Safety, Food Safety, Manual Handling, COSHH, and cleaning methods. Respond to customer queries and complaints professionally, escalating to the Front of House Manager when necessary. Assist with furniture movement, meeting room set-ups, and ad hoc tasks as required. Complete all relevant paperwork accurately and on time. Demonstrate flexibility to cover additional hours for sickness or holiday cover. Engage in team meetings, contributing ideas to enhance services.

What we're looking for:

Essential:

Commitment to following Health & Safety procedures at all times. Ability to identify required outcomes for tasks and complete them to a high standard. Team player, supporting colleagues to achieve shared goals. Awareness of quality procedures and adherence to them.

Desirable:

Ability to work independently, using initiative when required.

What we offer:

On-the-job training with experienced professionals Fully funded apprenticeship qualifications Career development opportunities within Sodexo A friendly and supportive work environment Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit Career Growth - Apprenticeships, learning tools, and development opportunities Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform

Ready to be part of something greater? Apply today!