Job Description

We are seeking a highly experienced PostgreSQL Specialist with deep expertise in database architecture, performance tuning, and customer engagement. The ideal candidate will act as a trusted advisor, helping teams optimize, troubleshoot, and scale PostgreSQL deployments while also contributing to product strategy and community engagement.

Key Responsibilities

Provide expert guidance on PostgreSQL architecture, features, and common issues, leveraging over 15 years of hands-on experience. Support customers with database design, performance tuning, query optimization, upgrades, patching, deployments, test data management, and data migrations involving PostgreSQL. Act as the primary point of contact between customers and engineering or support teams for all PostgreSQL-related matters. Collaborate with product management teams to define and refine product vision and roadmap. Troubleshoot complex PostgreSQL issues and escalate critical problems to specialized technical teams when necessary. Partner with account and sales teams to align customer requirements with product capabilities. Create and maintain comprehensive customer-facing documentation, FAQs, and knowledge base articles related to PostgreSQL. Deliver training sessions, webinars, and conference presentations to educate customers and the wider community on PostgreSQL features and best practices. Monitor and report on customer satisfaction, support outcomes, and product feedback for continuous improvement. Gather and analyze customer feedback to inform feature enhancements and support quality improvements. Engage actively with the PostgreSQL community and forums to stay current with trends, contribute to discussions, and share knowledge.

Required Experience & Skills

15+ years of experience with PostgreSQL, including deep knowledge of its architecture, features, and troubleshooting methods. Proven expertise in database design, optimization, and administration. Strong ability to communicate complex technical concepts clearly to both technical and non-technical audiences. Experience collaborating with cross-functional teams, including engineering, product, and sales. Demonstrated involvement in the PostgreSQL community (forums, conferences, contributions, or advocacy). Excellent documentation and presentation skills.
Job Type: Full-time

Pay: 350.00-400.00 per day

Work Location: Hybrid remote in Cambridge CB1 3HD