Job Description

Location:
Haywards Heath
Salary:
35,000 - 45,000 depending on experience
Department:
Customer & Operations

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!


Are you passionate about turning data into powerful insights? Are you skilled at building innovative Power BI solutions and dashboards? Do you excel at performing seamless data transformations with Power Query and optimising report performance? If you have a talent for creating compelling visual narratives and a strong understanding of business domains and data governance, we want you on our team as a Power BI Performance Analyst!


We're looking for a

Power BI Performance Analyst

to join our

Performance

team in our

Haywards Heath, West Sussex

office.


In this role you'll utilise data and insights to drive performance in our operating teams across a wide range of key deliverables. This will include customer centricity, productivity, quality and cost.


We're all about people and we're passionate about continuous improvement, so you'll support the Performance Analysis Manager (PAM) with regular reporting and action planning.

Core skills we're looking for to succeed in the role:

Build and develop Power BI solutions and dashboards Perform data transformations and ETL with Power Query Analyse and optimise Power BI report performance

Nice to have skills, but optional:

Create compelling visual narratives using data Understanding of business domains and maintaining data governance

What's involved:

Working closely with our operational teams to develop and deliver data led performance discussion and tracking, aligned to individual and department wide objectives Utilise numerous data sources to develop deep insights into operational performance across the balanced scorecard and regular reporting against KPIs/SLAs Support the PAM with delivery of clear frontline performance metrics aligned to business targets and objectives Analysis of performance trends to identify performance variation, opportunities and risks Present and visualise analysis so that it can be clearly understood and adds value to the business Support the PAM in sessions with operational managers to highlight risks and opportunities, identify actions and track progress (Plan, Do, Check, Act) Work with the operational teams to make recommendations to drive step changes in performance, following this through to delivery Support the PAM with month and quarter end performance reporting and commentaries Support the PAM in completing mid and end of year appraisal analysis and performance distributions Work closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times Any other reasonable duties

Experience & knowledge

Proven experience of data mining, transformation, synthesis and reporting Proven experience of using data and insights to drive operational performance Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort Experience of using data and insights to lead performance discussions and formulating recommendations for improvement Understanding of Service Level Agreements and Key Performance Indicators (KPIs) Understanding of variation analysis to isolate cohorts of differing performance Able to develop relationships and work with others to drive desired outcomes The ability to work under pressure, dealing with multiple tasks or requests simultaneously Excellent communication skills Team player, working to create and achieve shared objectives. Ability to disseminate technical information and present comprehensively.

Skills & qualifications

Advanced level use of MS Office applications Strong analytical and numerical skills Ability to present and visualise data to a high quality and adapt for wide range of audience Problem solving skills and ability to think creatively to overcome data challenges An understanding of Lean / Continuous Improvement tools, thinking and methodologies Ability to communicate risks and issues at all levels of the organisation Excellent stakeholder management skills Commercially focused and results driven Understanding of Motor insurance industry

Behaviours

Customer Focused Self- Motivation and enthusiastic Embrace, embed and incorporate the company values Champions the recognition of great performance Team player An organised and proactive approach Takes initiative to make decisions A flexible approach and positive attitude Speaks with facts and data, not opinion Can present complex information in a clear and concise manner Emphasis on attention to detail and accuracy Strives to deliver support to peers

Are you the person we're looking for? If so, we look forward to hearing from you. Apply today!


We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.

What can we do for you?

People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy.


Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch.