Job Description

Job Summary

Practice Administrator - Private Surgical Practice

Location: Initially remote (up to 18 months), then office-based in Halesowen (potential for hybrid working subject to business needs)
Contract: Full-time, permanent
Hours: Monday-Friday, 09:00-18:00, plus participation in a shared 1-in-2 "second on-call" rota for evenings/weekends (low call volume)
Salary: From NHS Band 4 upwards, depending on skills, experience, and responsibilities

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About Us

Elite Surgical is one of the UK's leading independent cosmetic surgery providers, delivering exceptional patient care across a range of procedures. We are now seeking a highly organised and experienced Practice Administrator to join our small but dynamic team, supporting the Practice Manager and Consultant Surgeon in ensuring the smooth running of our operations.

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The Role

You will be responsible for providing administrative, organisational, and coordination support to ensure patients receive a seamless experience from their first enquiry to post-operative care. This is a varied and fast-paced role requiring attention to detail, confidentiality, and excellent communication skills.

Key Responsibilities:

Act as a first point of contact for patients, hospitals, clinics, and other stakeholders

Manage the main practice inbox, triaging and escalating queries appropriately

Maintain accurate and confidential patient records in compliance with GDPR and healthcare regulations

Coordinate patient appointments, surgical bookings, and follow-up care

Prepare, proofread, and distribute medical correspondence and documentation

Manage the consultant's diary, scheduling clinical and non-clinical commitments

Liaise with hospitals, clinics, and GP practices to ensure smooth booking and care processes

Handle patient queries via phone and email with professionalism and empathy

Support the Practice Manager in operational tasks as required

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Essential Skills & Experience

Proven PA, secretarial, or practice administration experience, ideally in healthcare

Excellent Microsoft Word, Excel, and Outlook skills, including diary management

Strong organisational and time-management skills, with the ability to prioritise effectively

Professional communication skills (written and verbal) with a patient-focused approach

Ability to work independently and remotely, maintaining high productivity and attention to detail

Discretion and confidentiality when handling sensitive information

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Desirable

Medical secretary or medical administration qualifications

Knowledge of healthcare processes, terminology, and patient record systems

Experience in a private healthcare or surgical setting

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Salary & Progression

Starting from NHS Band 4 equivalent (26,530 - 29,320) and upwards, depending on experience, performance, and responsibilities.

Annual pay progression linked to performance reviews at 1, 3, 6, and 12 months during a rolling probationary period.

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Additional Information

Out-of-hours commitment: 1-in-2 "second on-call" rota (low volume; most calls filtered by an external service).

Full training and ongoing support provided.

Opportunity to be part of a patient-centred, high-quality medical practice.

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How to Apply

If you meet the criteria and wish to be considered, please send your CV to:

Email: info@elitesurgical.co.uk

Applications will be shortlisted based on CVs received. Shortlisted candidates will be contacted for interview.

Job Types: Full-time, Part-time, Temp to perm

Pay: 26,000.00-32,000.00 per year

Expected hours: 30 - 40 per week

Benefits:

Company pension Work from home
Ability to commute/relocate:

Halesowen B62 8DA: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

Secretarial : 2 years (required) Administrative: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Halesowen B62 8DA

Reference ID: PA/EliteSurgical202508