Job Description

JOB TITLE: Practice Administrator (Full-time)

SALARY: 40,000 per annum

WORKING HOURS: Monday to Friday from 8:30am until 6:30pm (42.5 hours, 1 hour of unpaid lunch break); the practice is closed on Bank Holidays and weekends

ANNUAL LEAVE ENTITLEMENT: You are entitled to 25 days holiday from January-December (excluding bank holidays).

OVERTIME: Any extra hour worked will be paid your current hour rate

MAIN PURPOSE OF THE JOB:

Daily practice operations including reception duties, telephone calls and responding to emails.

WHO THEY ARE RESPONSIBLE TO:

Practice Manager and Dr Fiona McAndrew (Director)

WHO THEY ARE RESPONSIBLE FOR:

Reception administration.

MAIN TASKS OF THE JOB:

Maintaining reception by organising reception operations, maintaining an efficient filing system; assigning and monitoring clerical functions, Proof reading and sending letters from the doctors to patients.

Greet patients & welcome them in to the clinic.

Opening and sorting daily post, collecting daily internal post from the post room in the Cromwell Hospital.

Answering phone calls to respond to patient queries and manage appointments.

Liaising with hospitals and Consultants for patient appointment bookings and chasing results.

Handling incoming patient emails.

Forwarding all correspondence to Dr McAndrew, Dr Smart and Dr Thomas and following up with the doctors on the status of ongoing tasks.

Ensuring all relevant correspondence is scanned and saved accurately into patient files on Semble.

Managing daily invoicing by taking payments and sending out invoices & receipts to patients for consultations/ tests.

Ad hoc administration tasks.

Providing an historical reference by defining the procedure for retention, protection, retrieval, transfer; and disposal of records.

Maintaining office efficiency by planning and implementing the office system, layout, and equipment procurement.

Support the Practice Manager designing and implementing the office policy by establishing the standards and procedures; measure results against standards; making any necessary adjustment.

To keep Management informed by reviewing and analysing special reports; summarising information; identifying trends.

Complete operational requirements

Contributing to and being part of a small team.

Liaising with all office personnel and external customers/clients.

Maintaining the smooth running of the practice when the Practice Manager is not available.

Please note: the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualifications

Strong understanding of healthcare practices and procedures. Ability to be part of and motivate a team effectively. Excellent communication and organizational skills. Experience in a healthcare setting is highly desirable.
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Canteen Company pension Free flu jabs
Schedule:

Monday to Friday Overtime
Experience:

Private Healthcare: 5 years (required) Medical Reception: 5 years (required)
Work Location: In person

Application deadline: 15/05/2025
Expected start date: 26/06/2025