Job Description

Position: Practice/Office Administrator

Location: Maidstone, Sittingbourne and Bexley

Type: Full-Time 37.5 or 40/week (Negotiable hours for the right candidate)

About Us:

Xcel Health is a rapidly growing private healthcare business with a presence across Kent, including Sittingbourne, Maidstone, Sheerness, Orpington, Sevenoaks and Bexley. We are seeking a motivated and experienced Practice/Office Administrator to join our dedicated team. This role is crucial to the day-to-day operations of our clinic, involving patient engagement, administrative and operational support, and business development.

Key Responsibilities:

Front Desk Cover - Warmly greeting and assisting patients Diary Management Maintaining confidentiality of information Processing payments, Raising invoices and debt chasing Identifying new sales opportunities Managing stationery and equipment supplies Maintenance of consulting rooms between sessions Building and maintaining long-term client relationships Liaising with our insurance clients Addressing client concerns and complaints Excellent multitasking and telephone skills Enthusiastic, personable, and positive attitude

Requirements:

At least two years experience in Customer Service Administration or a related field UK Driving License, Driving is required Proficient in MS Office; working knowledge of CRM platforms Customer-oriented with problem-solving aptitude Proven experience in client relationship management or sales Strong negotiation and influencing skills Ability to communicate confidently both verbally and in writing Self-motivated with a can-do attitude Resilience and ability to adapt to change Experience tracking relevant KPIs (e.g., customer satisfaction)

Additional Expectations:

Providing top-notch customer support through various communication channels Proactively identifying client needs and recommending improvements Handling client complaints professionally and ensuring fair resolution Acting as the point of contact for escalated issues

Benefits:

Company pension EAP - 24/7 Employee Assistance Program Employee of the Month & Year Gift Vouchers Employee referral program with 150 for every successful referral Personal Mentorship and Leadership Training Additional Annual Leave of up to 7 days for long-service staff Company Events Free On-site Car Parking

How to Apply:

If you are passionate about delivering exceptional customer service and contributing to the success of a growing healthcare organization, we would love to hear from you! Please submit your CV and a cover letter detailing your relevant experience to Careers@xcelhealth.co.uk

Xcel Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Xcel Health and be a part of our mission to provide quality healthcare with a personal touch!

Job Types: Full-time, Permanent

Application question(s):

Are you willing to travel to our different clinic locations as required?
Experience:

Medical Practice Management: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person