Job Description

River Veterinary Care is a newly opened Small Animal independent practice in Ponteland. Our ethos is to build a happy working environment with a good work life balance, whilst offering gold standard of care to all our patients.

Since opening our doors back in May 2023 our client base has grown significantly, with new clients continuing to register every day. We are looking to recruit a compassionate, outgoing and organised individual who excels in a client facing role, and enjoys client interaction to join our highly skilled and friendly team.

Full time position based on 40 hour week 26,000 -27,000 (pro rata) based on experience 5.6 weeks holiday including bank holidays (Pro rata) Plus paid birthday off 3% Employer pension contribution Employee discounts & incentives Christmas party & bonus
Here at River Vets, we prioritise clients and patient care above all else and we are looking for a friendly person to join our ever-growing team.

Responsibilities & Requirements

Greet clients and their pets with a warm friendly manner Schedule appointments and diary management Taking phone calls and respond to client enquiries Processing payments and insurance claims Be detail orientated and maintain accurate client/ patient records Assist veterinarians and veterinary nurses with various tasks as needed Previous experience working in a veterinary environment with knowledge of veterinary terminology/ procedures is desirable but not essential Excellent communication skills, both written and verbal Strong organisational skills and attention to detail essential Ability to multitask and prioritise tasks in a fast-paced environment Proficient in using computers and the willingness to learn new systems Ordering stock Fire Safety Health and Safety Management of Health Plans

Personal Qualities

Passionate and enthusiastic about providing clients and patients with a welcoming and positive experience at every visit Happy to go that extra mile to help clients and make their experience memorable A willingness to learn and acquire new skills A strong and clear communicator - you understand the importance of communicating with the rest of the team The ability to multitask Flexible and adaptable to change Organised and excels in attention to detail A positive 'can do' attitude towards new tasks and challenges Able to work as part of a team but can also use initiative when faced with a challenge as an individual Kind and compassionate to pets, owners and colleagues alike A true people person An ambitious individual wishing to progress their career
This position requires someone who excels in a client facing role. Strong communication skills, attention to detail, and the ability to work well under pressure are essential. If you are passionate about animals and have experience in a customer facing role, we would love to hear from you. Please email katie@rivervets.co.uk with your CV and a short covering letter.

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Additional leave Company pension Employee discount
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Practice Coordinator