Job Description

Job summary:

We are seeking a highly motivated Practice Manager to join our team at Church Road Surgery. We operate out of two sites and provide primary care services to over 11,000 patients.

This a senior leadership role with responsibility for overseeing the administrative and operational aspects of a general medical practice. You will be required to work closely with the GP partners to create and drive forward opportunities for profitability, efficiency, and enhanced patient care.

You will be managing staff, finances, and resources to ensure the smooth functioning of the practice, while maintaining compliance with healthcare regulations. You will be expected to work collaboratively and build rapport with external stakeholders.

The ideal candidate will have a strong interest in financial management, running a business and be passionate about delivering a high standard of care.

You will have the optional benefits of NHS pension, an employee benefits scheme, a salary sacrifice car scheme, peer support from other managers, and a supportive working environment.

Specific Responsibilities

Strategic Management and Planning:

Strategically lead and manage the practice Develop and maintain the practice business strategy; identify opportunities for improved structure and division of workload where appropriate Monitor and evaluate performance of the practice team against strategic and financial objectives Develop and maintain effective communication within the practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.) Provide management representation and contribution to the Primary Care Network Evaluate estates; managing the development and expansion plans of staffing and services for the surgery's population and PCN services

Financial Management:

Develop and manage the practice budget, including revenue and expenses. Develop forecasts to present to partners to help manage cash flow. Complete finance submissions on a regular basis and ensure bank reconciliations are undertaken monthly and submitted to accountants. Ensure staff salaries, pension payments and end of year finance submissions are submitted in a timely manner. Manage income and expenditure contracts, ensuring all invoicing and payments to suppliers are made on time.

Human Resources:

Develop a staff retention strategy and deliver a general personnel management approach Lead the recruitment of staff to ensure the service delivery is met; monitor skill-mix and deployment of staff Ensure that all staff are compliant with employment laws. Oversee staff induction and training; ensure that all staff are adequately trained to fulfil their role Arrange temporary staff when needed, ensuring full compliance with employment legislation and keeping a full audit trail Develop and implement annual staff appraisals in keeping appropriate records and monitoring system Provide leadership, support and mentoring to staff, both as individuals and as team members Managing or overseeing rotas and cover for annual leave, sickness and other absences Implement effective systems for the resolution of disputes and grievances, including undertaking disciplinary procedures as required Keep abreast of changes in employment legislation Arrange and attend staff meetings Ensure all staff keep up to date with mandatory training requirements

Organisational:

Lead on CQC compliance (alongside partners and other individuals with lead roles) Lead on all aspects of health and safety across the organisation; reviewing and maintaining health & safety policies and procedures, carrying out risk assessments as necessary and keep abreast of current legislation Ensure that the practice has adequate disaster recovery procedures in place Develop practice protocols and procedures, review and update as required Manage high standards of practice cleanliness adhering to infection control standards Manage the procurement of practice equipment, supplies and maintenance services within target budgets Oversee complaints and liaise with the Complaints Lead GP as appropriate Investigate incidents/accidents and organise significant event analyses when appropriate Ensure GDPR compliance and manage information security risks. Ensure appropriate insurance cover is in place. Arrange appropriate maintenance for practice equipment

Patient Services:

Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local/national guidelines and contractual obligations. Maintain registration policies and monitor patient turnover and capitation Oversee and develop the practices medicines management systems Oversee, develop and manage an effective appointments system Monitor and manage practice performance against patient access and demand targets Develop and implement an effective complaints management system Manage the patient participation group

Information Management and Technology:

Ensure compliance of Information Governance regulations Evaluate and plan practice IT implementation and modernisation Keep abreast of the digital age of health care and the latest development in primary care IT including NHSE Digital initiatives, systems, and software Motivate, support, and monitor staff in the use of IT; oversee IT training Ensure that the practice has effective IT data security, back-up, maintenance, and disaster recovery plans in place Maintain the practice website

Confidentiality:

Maintain strict confidentiality for patients, relatives, staff, partners and the business. Only divulge information to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Implement and lead on health, safety and security for the practice, staff, patients, and one's self; develop and implement the health and safety manual and other related policies. On occasions, be on-call for any out of hours issues with the building / estates Ensure job holders across the practice adhere to their individual responsibilities for infection control and health and safety, & delegate responsibilities where appropriate. Maintain knowledge of health, safety and infection control statutory and best practice guidelines Identify risks involved in work activities and undertaking such activities in a way that manages the risk across the business Actively identify, report, and correct health and safety hazards and infection hazards immediately when recognised Routine management of own team / team areas, and maintenance of workspace standards Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and children
This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.

Job Types: Full-time, Permanent

Pay: 40,000.00-48,000.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person