Job Description

We are seeking an accomplished and motivated Practice Manager to join our team.
We operate out of two sites and provide primary care services to approximately 11,500 patients.
Ideally, we are looking for full-time hours but will consider part-time for a minimum of 30 hours over 4-5 days.
Although experience of working in general practice is ideal, we welcome applications from candidates who possess the skills and attributes we are looking for, along with experience of running a small to medium business.
There will also be an opportunity of a handover from our current Practice Manager.
Main duties of the job
This is a leadership role with responsibility for overseeing the administrative and operational aspects of a general practice and working alongside the partners on the strategic and business management.
The postholder will manage staff and deal with HR, finance and resources to ensure the smooth functioning of the practice, while maintaining compliance with healthcare regulations. They will be expected to work collaboratively and build rapport with external stakeholders.
The successful candidate will have a positive and approachable manner and excellent communication and organisation skills. They will also be proactive, process driven and able to find solutions. They will have strong HR and IT skills and experience of managing teams and regulatory compliance.
About us
We are located approximately 5 miles from the city centre & border the borough of Solihull.
With 2 GP partners and a committed team of 35 clinical and non-clinical staff, our two sites are approximately 1.5 miles from each other & operate as one Surgery.
We have two GP Partners, who work closely with the Practice Manager in day-to-day communications and weekly management meetings, and an Office Lead,who manages the reception, admin secretarial teams.
Our CQC rating is Good.
We work closely with our Federation who also support with HR, finance, payroll, CQC, etc and are part of Shard End and Kitts Green PCN, which is made up of 7 practices working cohesively together with the aim of improving healthcare for the community and reducing health inequalities for its patients.
Details
Date posted
26 July 2025
Pay scheme
Other
Salary
40,000 to 50,000 a year WTE
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5704-25-0004
Job locations
Doctors Surgery
90 Church Road
Sheldon
Birmingham
B26 3TP
Job description
Job responsibilities
Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Ensure employment law and legislation is adhered to.
Liaise with the Primary Care Network (PCN), Federation and locality commissioners, attend meetings and promote collaborative working.
Provide support and advice to the partnership and keep them updated on practice matters.
Keep up to date with developments and changes within primary care.
Manage the financial aspects of the practice and payroll (outsourced), ensuring accurate reporting and submissions.
Work with the partners on financial planning, budget setting, forecasting etc.
Ensure the practice explores all opportunities to maximise income and reduce expenditure.
Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
Manage the significant event and complaints processes, in line with current legislation and guidance.
Manage contracts and maintenance for services and equipment.
Oversee the review and update of all practice policies and procedures.
Lead and coordinate projects within the practice.
Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
Coordinate the practice development plan and business continuity plan.
Assist in the preparation of business cases for new services and provide project management, as required.
Ensure on-going CQC compliance.
Ensure the practice maintains compliance with its NHSE contractual obligations.
Provide advice and support to the staff and the partnership to ensure effective team working.
Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
Facilitate partners and practice meetings and maintain an up-to-date action plan.
Support the management of the Patient Participation Group.
Manage estates and facilities, including health and safety aspects and risk assessments.
Job description
Job responsibilities
Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Ensure employment law and legislation is adhered to.
Liaise with the Primary Care Network (PCN), Federation and locality commissioners, attend meetings and promote collaborative working.
Provide support and advice to the partnership and keep them updated on practice matters.
Keep up to date with developments and changes within primary care.
Manage the financial aspects of the practice and payroll (outsourced), ensuring accurate reporting and submissions.
Work with the partners on financial planning, budget setting, forecasting etc.
Ensure the practice explores all opportunities to maximise income and reduce expenditure.
Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
Manage the significant event and complaints processes, in line with current legislation and guidance.
Manage contracts and maintenance for services and equipment.
Oversee the review and update of all practice policies and procedures.
Lead and coordinate projects within the practice.
Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
Coordinate the practice development plan and business continuity plan.
Assist in the preparation of business cases for new services and provide project management, as required.
Ensure on-going CQC compliance.
Ensure the practice maintains compliance with its NHSE contractual obligations.
Provide advice and support to the staff and the partnership to ensure effective team working.
Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
Facilitate partners and practice meetings and maintain an up-to-date action plan.
Support the management of the Patient Participation Group.
Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification
Qualifications
Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

• Experience of managing multidisciplinary teams
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects

• Experience of accounting procedures, budgets and forecasting
• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Relevant health and safety experience

• Literacy and numeracy skills sufficient to manage a small to medium sized business

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

• Experience of managing multidisciplinary teams
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects

• Experience of accounting procedures, budgets and forecasting
• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Relevant health and safety experience