Job Description

Are You currently a Dental Practice Manager looking to work for a family owned ( non corporate ) dental practice that makes you feel valued and welcome or are you an experienced Dental Nurse / Receptionist looking to progress in your career ?

We welcome your application for the role of Practice Manager at The Smiles Studio dental practice in Chandlers Ford.

The Smiles Studio has been serving the local community for over 13 years offering high-quality Private and NHS dentistry from an experienced and stable team. We offer a wide range of treatments including Implants, SmileFast, Teeth whitening and Teeth straightening.

We are a well-established practice, with a friendly team who are at the heart of everything we do. We are looking for a full time Practice Manager to join us at The Smiles Studio. They will be a confident, approachable and forward-thinking individual who will reflect in their day to day work our mission statement for the practice.

We will offer full training so dental experience is not essential, but the correct attitude is vital. You will be supported in your role by an experienced team and will report directly to the owner.

As Practice Manager you'll:

Monitor KPIs & support clinicians to help them achieve their targets Coach, Lead & develop our fantastic team creating a positive environment for both staff and patients. Ensure the surgery is opened and closed successfully each day and all tasks have been completed by your team members. Planning rotas, holiday and surgery timetables Developing and implementing processes, protocols, practice operating manuals to efficiently manage the practices needs. Dealing with patient queries and complaints Complete all compliance, audits and RP4 tasks in a timely manner Ensure the practice meets CQC, legislative, health & safety and compliance guidelines Monitoring performance, appraisals and all HR related tasks Manage practice finance including day-to-day accounting & petty cash Organise and chair monthly staff meetings you will be responsible for the organisation of the agenda and minutes
Experience requirements:

Previous dental experience desirable but we also welcome applications with a management background in another industry Be driven, proactive and focused to achieve outstanding results for practice and team growth The ability to communicate effectively with the team and lead them with a positive, proactive approach Possess excellent organisational and timekeeping skills with great attention to detail to ensure smooth running of the practice. Able to face difficult conversations with staff and patients & deal promptly with issues when they arise Fluent in written and spoken English Have experience using SOE is beneficial but not essential IT literate - Excel, Word, Outlook Take pride in your image - presentation in both appearance and manner is extremely important to us and our patients and reflects the high-quality service that we provide and expect. Be willing to go the extra mile - providing our patients with a memorable dental experience is what we're all about and you will have a key role in exceeding our patients' expectations with your leadership of the team Experience of managing a team including knowledge of HR processes and Compliance
Salary and benefits:

Competitive salary GDC registration and DBS checks Room for development Management and clinical support & guidance Modern surgeries Company events
This is a fantastic opportunity for the right candidate to join our team at The Smiles Studio. Please apply with a CV and covering letter.

Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Experience:

Dental: 1 year (preferred) Management: 2 years (preferred)
Work Location: In person

Expected start date: 18/08/2025