Job Description

Practice Manager - Governance, Workforce & People

Location:

Purley & Coulsdon (two sites)

Hours:

Part/full-time

Salary:

Competitive, dependent on experienc

Join us in shaping a practice people want to work in -- and patients want to join.

Woodcote Medical is seeking an innovative, people-centred Practice Manager to lead on governance, workforce, culture, and people development across our two-site organisation.

This is an exciting opportunity for a highly motivated individual with a passion for leadership, staff development, and high-quality care. Working closely with the GP Partners, Practice Business Manager, Operations Manager, and Patient Services Leads, you will play a pivotal role in building a thriving, values-driven workplace culture while ensuring robust governance and regulatory compliance.

About Us

Woodcote Medical is a well-established suburban practice with approx. 18,000 patients across two vibrant locations.
Our multidisciplinary team includes GPs, Clinical Pharmacists, ANPs, a Paramedic, Nurses, HCAs, First Contact Physio, and a large administrative and patient services team.

We are a teaching practice for pharmacists, medical students, and GP Registrars, and we take pride in delivering high-quality, compassionate care to our communities in Purley and Coulsdon.

The Role

As Practice Manager for Governance, Workforce & People, you will:

Lead on Governance & Quality

Ensure the practice meets and exceeds

CQC regulatory standards

, preparing for inspections and embedding ongoing quality assurance. Lead on clinical and non-clinical governance processes, including audits, risk management, compliance, and policy development. Strengthen systems, processes, and reporting structures to support safe and effective care.

Champion Workforce, Culture & Leadership

Develop and implement a practice-wide people strategy, focusing on retention, wellbeing, talent development, and workforce planning. Support managers and team leads to develop strong, engaged teams across both sites. Lead initiatives that enhance staff satisfaction, resilience, and sense of belonging. Promote a positive, inclusive and learning-focused workplace culture.

Strategic Leadership & Collaboration

Work in partnership with the GP Partners and management team to develop long-term strategic plans. Contribute to transformation initiatives, service redesign, and neighbourhood/PCN programmes. Support organisational change and workforce modelling as the practice evolves.

About You

We are looking for someone who is:

Experienced in people management, HR, governance, or quality improvement, ideally within the NHS or a regulated environment. A confident communicator with excellent interpersonal and influencing skills. Passionate about staff wellbeing, organisational culture, and high-quality patient care. Able to think strategically while also delivering operational improvements. Skilled at building relationships and working collaboratively across teams and sites. Highly organised, proactive, and comfortable with complexity and change.
Experience in primary care is desirable but not essential for the right candidate with strong governance and workforce leadership experience.

What We Offer

A supportive, forward-thinking partnership A values-driven, inclusive work culture Opportunities for professional development and leadership growth The chance to truly shape how we work and who we become

How to Apply

If you are committed to developing high-performing teams, strengthening governance, and creating an exceptional workplace culture, we would love to hear from you.

Please submit your CV and a covering letter outlining your suitability for the role.

Job Type: Part-time

Pay: 40,000.00-50,000.00 per year

Expected hours: No less than 22.5 per week

Work Location: In person