Job Description

Practice Manager Role Purpose

The primary role of the Practice Manager is to ensure the effective day to day operation of the practice; ensuring that quality services are delivered safely and effectively. The post holder will work with delegated responsibility for the non-clinical activity at the practice and will work with other Practice Managers/Service Delivery Leads across practice sites within the wider Locality.

Working with the GP and Nursing Leads the post holder will ensure that quality services are delivered, staff and patients remain safe and services are delivered within delegated budgets and in adherence to agreed standards, policies and procedures. The first point of call for practice staff, the Practice Manager will liaise with other colleagues across NCPC sites to develop solutions to operational challenges and develop effective and efficient services. The Practice Manager will be expected to provide cover for other Practice Managers / Sites, if required.

Duties and Responsibilities

People and HR

Is responsible for non-clinical line management of all practice staff - performs appraisals, follows disciplinary, grievance, performance management policies, identifies training and development needs, carries out local site inductions.

Manage rotas, annual leave and absences to ensure adequate staffing levels and reporting resource problems

Implements HR policy

Manage individual and team performance, including annual reviews in line with policies.

Ensure that the staff teams are competent in their role and receive relevant training to support their role and development

Maintain accurate attendance data and instigate interventions to manage attendance as appropriate.

Hold regular staff meetings to ensure practice, system and national developments are disseminated and staff have the opportunity to raise issues and feedback to managers.

Determine workforce planning to maximise resource planning activity and manage recruitment accordingly.

Monitor staffing and overtime budgets.

Provide accurate information to payroll provider to ensure accurate payroll and pension administration.

Ensure access to appropriate training for non-clinical staff.

Development and Improvement

Drive innovation, improvement, transformation and high levels of staff and patient satisfaction Work with the wider leadership team to identify ways of working across practice sites/ locality to develop and deliver effective and efficient services. Working alongside the wider leadership team and operational staff to ensure they have all the necessary tools to achieve high quality outcomes Involve all staff in continuous service improvement
Finance

Manage and record local expenditure within delegated budgets.

Manage petty cash expenditure.

Monitor staffing and locum expenditure within delegated budgets.

Monitor and reconcile NHS income against activity using NCPC accounting systems

Ensure claims are prepared accurately and within time limits.

Provide financial information to support preparation of accounts and to aid decision making.

Premises and Equipment

Responsibility for the day to day security, repairs, maintenance of premises and equipment.

Ensure that premises and equipment comply with current safety and quality regulations, including, but not limited to; the Health and Safety at Work Act, Fire Regulations, Electricity at Work Regulations, Water Hygiene, Equipment Testing and Calibration regulations

Maintain effective records including evidence of testing, risk assessments and safe working practices.

Investigate and record accidents and incidents.

Report any incidents or accidents in compliance with RIDDOR.

Performance and Quality

Ensure that accurate performance data is available to aid decision making.

Monitor practice performance against national and local targets, including QoF, QIS, Screening and Immunisation programs, Enhances Service standards and Prescribing measures.

Monitor patient feedback measures including the Friends and Family test, patient surveys and compliments and complaints.

Manage the local complaints process.

Where appropriate share and or escalate complaints and significant events.

Liaison with other service providers to ensure effective care is delivered.

Ensure that significant events are recorded and actions implemented.

Ensure adherence to both internal and external agreed standards, policies and procedures.

Ensure compliance with national regulative requirements.

Responsible for and maintaining compliance with all relevant CQC guidelines, identifying issues and improving processes wherever possible..

Ensuring the Practice maintains compliance with its NHS contractual obligations

Health and Safety

Ensure job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting identified potential risks

Patient Services

Coordinate patient and stakeholder engagement.

Monitor the effectiveness of Patient services, using surveys, friends and family tests as a measure of effectiveness.

Respond to patient complaints and feedback, in line with the practice complaints procedure.

Act as the point of referral for patient queries.

Support and work with the practice Patient Participation Group to maximise mutual opportunities to work jointly for the benefit of the practice and service delivery

Internal Relationships

Work with the clinical leadership team and practice sites in a 'matrix' structure to support the development of cross site working to support operational delivery.
External Relationships

Ensure effective and timely communication, including being the practice contact for the PCN and other partner organisations.

IT and Digital

Responsibility for computer system, including maintenance and updates.

Oversight of third party apps and communication tools.

Ensure adherence with national and local information governance, data protection and confidentiality requirements and policies.

Act as local administrator for clinical system

Equality and Diversity

The post holder will support the equality, diversity and rights of Patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of Patients, carers and colleagues

Behaving in a manner that is welcoming to the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this , the post holder will have access to confidential and sensitive information relating to Patients and their career, Practice staff and other healthcare workers. They will also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to Patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Job Types: Part-time, Permanent

Pay: 27,700.00-36,532.77 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs On-site parking
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 06/07/2025