Job Description

Description

We're looking for a sharp, organised, and operationally-minded leader to take ownership of our

multidisciplinary teams

at Penrose Health. While the title says "Practice Manager," this is a role focused on

performance, productivity, and people development

-- not admin, rotas, or patient queries.




You'll manage a growing multidisciplinary team of

Physician Associates, Clinical Pharmacists, Nursing team and others

. Your mission: to make this team

high-performing, accountable, and impactful

-- so they deliver the best care to patients, while operating within clear financial and productivity frameworks.




You'll work in close partnership with our clinical supervisors and AHP team leads, who provide clinical oversight, supervision, and escalation support. Your role is to bring the operational grip and delivery mindset -- while your clinical counterparts bring the professional expertise. Together, you'll make this team thrive.




This role will suit someone who thrives on structure, delivery, and data -- someone who enjoys

coaching teams, setting targets, tracking progress

, and helping people grow. It's ideal for someone who may have managed clinicians or service teams before and is looking to step into a

more strategic, operational role

without leaving the ground behind.




You'll reporting directly to the Operations Director and the Partners to shape how this team runs --

from budget and recruitment to 1:1s and audits

. You'll bring clarity, grip, and follow-through -- and in return, we'll give you autonomy, challenge, and the chance to make real change

Key Responsibilities

Line manage a diverse team of AHPs -- with the support of Clinical leads for each team. Set clear expectations, conduct regular 1:1s, and support development through feedback and coaching Handle performance conversations and ensure that

every team member knows what good looks like

Identify and address performance issues

early, fairly, and decisively

Track and improve team output: number of patients seen, quality of documentation, follow-up handling Work with the data team to build simple, actionable dashboards and reports Spot bottlenecks and inefficiencies -- and fix them without waiting to be asked Ensure the team is operating at full capacity, with

effective use of sessions and minimal waste

Manage the team's budget: monitor spend, plan capacity, and avoid overspend Build simple models to

forecast resource needs

and support business cases where required Help ensure our AHPs deliver

maximum patient value per spent

Support hiring, onboarding, and induction of new AHPs Work with the Head of People & Performance to

design and deliver high-quality L&D

Build a culture of accountability, openness, and delivery -- not excuses or coasting Act as the bridge between AHPs, GPs, site managers, and clinical leads to

coordinate workflows and patient care

Partner with clinical supervisors to ensure

clear role boundaries, safe practice, and aligned performance standards

Support changes to triage, escalation protocols, and appointment systems Ensure AHPs are integrated into the broader clinical workforce -- not working in silos

Skills, Knowledge and Expertise

You've built strong relationships with every member of the AHP team and established 1:1 rhythms You've got clear visibility of the team's current activity, performance, and pain points You've started implementing improvements to day-to-day processes and reporting You've diagnosed budget and capacity issues and shared a plan to address them There's clear uplift in performance across the AHP team -- fewer missed escalations, better session use Team members know what's expected of them -- and you're holding them to it The team budget is being monitored, managed, and forecasted with confidence You've supported one or more successful hires or onboarding journeys The AHP team is visibly more effective -- better outcomes, stronger morale, less firefighting Performance issues are rare, well-managed, and never a surprise Budget, capacity, and quality are being tracked and improved regularly You're seen as the go-to operational lead for anything related to the AHP workforce Organised, hands-on, and

relentlessly focused on outcomes

Great at holding people accountable -- but with

clarity and care

, not control or blame Able to switch between the detail and the big picture -- and keep things moving forward A calm, confident communicator who

gets stuff done and brings others with them

Managed people in a healthcare, NHS, or service-based environment -- especially clinicians or practitioners Delivered performance improvements in real teams -- not just reported on them Built or improved processes for productivity, reporting, or team development Ideally managed budgets, rotas, or service capacity -- or have confidence to pick this up quickly Strong Excel/Sheets capability -- can use or build simple trackers, budgets, and reports Able to coach and performance-manage team members with clarity and fairness Good understanding of primary care (desirable but not essential) A genuine interest in

getting the best out of people

-- and backing it up with follow-through

Benefits

Clarity

-- a focused role where you'll own one team, one mission, and see your impact

Autonomy

-- freedom to shape how the team works and improve what's broken

Growth

-- work closely with senior leaders and expand your remit as we scale

Challenge

-- this team is central to how we deliver care at Penrose, and we need it to be great Salary: Competitive depending on experience Hybrid working (minimum 3 days on-site) A chance to make real change in a fast-moving, ambitious primary care organisation

About Penrose Health

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for

75,000+ people across 9 sites in South East London

, supported by a team of

200+ clinicians and staff

. Our model is built on

permanent, diverse teams

, strong governance, and a clear focus on

continuity, quality, and access

.

We work closely with NHS partners to deliver a full range of services -- from routine checks to complex, long-term care -- backed by robust systems and a culture of continuous improvement.

We're proud to hold a

CQC "Good" rating

and consistently receive

strong feedback from patients

.

Learn more at penrosehealth.co.uk.

Penrose Health 2025.