Job Description

Are you an experienced Manager from a customer-focused or healthcare setting, looking for a new and rewarding challenge? Or are you a Dental Nurse or Receptionist ready to take the next step in your career? If so, we'd love to hear from you!

At The Smiles Studio, we are a welcoming, family-owned (non-corporate) dental practice that has been caring for the local community in Lymington for over 15 years. We provide high-quality NHS and private dental care, with a loyal patient base and a dedicated, friendly team.

We offer a wide range of treatments, including Implants, SmileFast, Teeth Whitening, and Teeth Straightening -- all in a supportive and modern environment.

We're now looking for a full-time Practice Manager to help lead our team and continue delivering outstanding service. You don't need specific experience in dental practice management -- we welcome applicants with strong leadership and organisational skills, particularly those from healthcare, hospitality, retail, or other customer-focused sectors. Full training will be provided for the right candidate. What matters most is your positive attitude, leadership ability, and commitment to creating a great experience for both patients and staff.

About the Role

As Practice Manager, you'll play a key role in ensuring the smooth day-to-day running of the practice, supporting the team, and contributing to a culture of continuous improvement and high standards of care.

You'll report directly to the practice owner and be supported by an experienced clinical and administrative team.

Key Responsibilities:

Lead, coach and support the team to maintain a positive, motivated, and high-performing environment Monitor key performance indicators (KPIs) and work with clinicians to help them meet their goals Oversee the daily operations of the practice, including opening and closing procedures Plan rotas, holidays, and surgery timetables Handle patient queries and complaints with professionalism and empathy Maintain full compliance with CQC, health & safety, and infection control standards Manage recruitment, inductions, staff appraisals, and performance processes Oversee basic financial tasks such as petty cash, invoicing, and ordering stock Lead monthly team meetings, preparing agendas and minutes Support the development and implementation of systems and processes to improve efficiency

What We're Looking For:

Previous experience in a management or supervisory role, in any industry A confident, proactive and approachable leader with excellent communication skills Someone who is calm under pressure and comfortable handling challenging situations Organised, reliable and detail-focused with excellent time management skills IT literate (Word, Excel, Outlook). Experience with dental software (SOE/Exact) is a bonus but not essential Fluent in both written and spoken English A professional, polished appearance and strong commitment to patient care and service standards A team player who is willing to go the extra mile to support colleagues and create a memorable patient experience

What We Offer:

Competitive salary (commensurate with experience) GDC registration and DBS checks (if required) Full training and ongoing support - including from the practice owner Opportunities for personal and professional development A modern working environment with well-equipped surgeries Supportive and friendly team culture Company events and team socials

How to Apply:

This is a fantastic opportunity for the right person to step into a meaningful leadership role in a caring and community-focused dental practice.

To apply, please submit your CV and a short covering letter explaining why you'd be a great fit for the role.

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Company pension Employee discount
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Experience:

Dental: 1 year (preferred) Management: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person