Job Description

Medivet Weymouth and Medivet Portland are looking for a driven and people-focused Practice Manager to join our friendly, progressive, and high-performing teams on the stunning Dorset coast. This is an exciting opportunity to lead two well-established practices, both known for their strong clinical standards, collaborative working culture, and loyal, long-standing client bases. From golden beaches and a bustling harbour to independent shops and coastal walks, the two share a fantastic place to live and work, with easy links to the Jurassic Coast, Dorchester and beyond.



Located in the vibrant seaside town of Weymouth, our main branch offers an ideal setting for a fulfilling career and a great quality of life. You'll work alongside a passionate team of vets, RVNs, students, PCAs and CCAs, all led by a clinically progressive and supportive Branch Partner. Our team culture is welcoming and proactive, something we regularly receive glowing feedback on from clients and locums alike. Nurses are empowered to take on a wide range of responsibilities including Schedule 3 procedures, dental work, and nurse clinics, creating a well-rounded and positive day-to-day experience for all.



The Weymouth site is spacious and well-equipped, with two bright consult rooms, a clean theatre, an in-house lab for biochemistry, haematology and microscopy, a dental suite with overhead lighting, ultrasound, x-ray, and separate dog and cat wards with stress-reducing design features. There's even a large, enclosed garden to enjoy a moment of calm.



This role also involves 1-2 days per week at our Portland branch; a charming, community-focused practice, being the only veterinary site on the historic Isle of Portland. With two consult rooms, a theatre, dental x-ray and ultrasound, the practice is well-equipped for first-opinion care, while the strong local client relationships give it a real family feel. The team is well-established and headed up by an efficient and dedicated Branch Partner. The practice is deeply committed to the local community, frequently taking part in events like local dog shows and charity fundraisers. The nearby Medivet Dorchester 24-Hour Hospital also provides full support for complex cases and referrals, so the team are never working in isolation.



As Practice Manager, you'll be at the heart of both practices, responsible for the day-to-day running of operations, team coordination, rota management, compliance, and supporting clinical standards alongside the Branch Partners. You'll also help drive team wellbeing, maintain a positive and inclusive working environment, and contribute to long-term planning and practice growth and budgets.



We're looking for someone confident, collaborative and highly organised, with experience in a veterinary or similar clinical setting ideal but not essential. You'll be an excellent communicator with a calm, solutions-focused approach, and a genuine passion for people, pets and progress. Whether you're already a practice manager or stepping up into the role from a senior support position, or moving across from another medical background, we'd love to hear from you.



This is a full-time position working 40 hours per week, Monday to Friday. A fantastic opportunity to take a leadership role in two much-loved practices, surrounded by natural beauty, supportive colleagues and a warm, welcoming client base -- all while making a meaningful difference every day.



For more information or a friendly, initial chat, please contact joanne.gray@medivet.co.uk.

Responsibilities

Client care:

Deliver exceptional care to clients, each and every day. Deal with complaints from clients, escalating or supporting any investigation and follow up as required. Monitor levels of complaints and client feedback through various measures, including Net Promotor Score (NPS), following up any actions to improve the performance of the clinic.

People Management of the clinic team(s):

Responsible for line managing all colleagues in the clinic(s). Ensure the clinic is resourced efficiently and effectively, with the required level of skills through timely recruitment, onboarding and induction. Hold regular one to ones and work with colleagues to address any performance, conduct, absence, or development issues. Escalating to the ROD as required. Drive colleague engagement and retention through the promotion and delivery of the new Medivet People Deal. Arrange and facilitate engaging and informative team meetings as required across the clinic. Work with the People Team to facilitate and support any formal processes as and when required and in line with current policies and procedures.

Standards and compliance:

Maintain the highest levels of compliance and best practice, ensuring all standards, operating procedures and ways of working are adhered to. Effectively audit, monitor and communicate procedures and best practice. Ensure clinical facilities are correctly maintained and used. Comply with health and safety requirements including monitoring, auditing, and operating in line with the Medivet guidance.

Commercial performance:

Understand the commercial performance drivers in the clinic such as Key Performance Indicators (KPIs), nurse and vet appointments, sale of products and material margin. Work closely with the Lead Vet to deliver and improve the commercial performance of the clinic under the direction of the ROD. Track and audit charging and pricing, follow up actions or escalating as required. Take action to minimise debt, monitor debt levels and develop action plans, working with the ROD to address any issues with clients. Work with the Regional Operations Director (ROD) on changes or action plans that will improve the commercial performance of the clinic(s). Pro-actively support sharing of best practice within and across clinics, and the wider Medivet community. Under the guidance of the ROD maximise growth and revenue opportunities within each clinic through effective utilisation of clinical skills and capacity. Work with the Lead Vet and ROD to manage operational and payroll costs

Rota scheduling:

Ensure the clinic is resourced effectively, communicating the rota for the clinic(s) with sufficient notice (minimum of 4 weeks) to enable colleagues to plan appropriately. Address and escalate any issues with the planning and execution of the rotas as they arise. Plan and follow up leave and absence requests to ensure there is no impact to the service provided by the clinic(s).

Communications:

Effectively deliver Medivet wide messages as well as local and clinic specific information to colleagues. Promote the clinic externally through local community events and other avenues. Use appropriate channels of communication including email, the Medivet Intranet, notice boards, regular team meetings and colleague briefings to inform and engage colleagues.

Skills, knowledge and experience

Excellent knowledge and understanding of practice environments e.g. Veterinary, GP, Dental etc. An understanding and appreciation of exceptional care and how this improves the client experience. Understanding of the importance of regulation and ensuring effective processes are put in place and monitored for compliance. Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working. Experience of resource planning. Experienced in using coaching and influencing skills to get the best out of each and every colleague. Good IT skills, particularly in using Microsoft products. Good numeracy and analytical skills. People management and leadership experience and skills.

Our clinics are run by small teams who need to work together effectively to deliver exceptional care to our clients, patients, and colleagues. This means that, from time to time, you may be required to carry out tasks outside your normal duties, where you have the skills, knowledge and experience required