Job Description

Internal Opportunity Practice Operations Administrator

Location: Welby Practice

Hours: Ideally full-time, but open to 30 hours per week

Working pattern: Monday to Friday between 08:0018:30

Are you organised, adaptable and proactive, with a genuine passion for supporting healthcare operations? If so, we have an exciting internal opportunity for you to join our team as a Practice Operations Administrator.


This is a key role supporting our Practice Manager, Karen, in the smooth day-to-day running of Welby Practice. Youll be the reliable right-hand support she can count on someone ready to get stuck in and make a difference behind the scenes and on the front desk.


While reception duties will form the core part of your role, youll also assist with secretarial and summarising work during periods of leave or sickness. Were looking for an all-rounder who is confident juggling a wide variety of tasks and thrives on contributing to the bigger picture.

Core Responsibilities

Provide friendly and professional front-line reception support handling patient queries, booking appointments and managing phone lines. Support the Practice Manager with day-to-day admin tasks to keep the practice running efficiently. Assist with rota and clinic planning, ensuring smooth operational flow. Prepare internal communications including notices and newsletters. Respond to emails and patient feedback promptly and helpfully. Support with recruitment, onboarding, and training of new staff. Provide secretarial and summarising support when required. Order supplies and monitor stock levels. Support the organisation of meetings and practice events. Assist with monthly payroll tasks and ensure H&S compliance. Manage IT access including smartcards, NHSmail, SystmOne, AMGP, Windows logins and phone lines for new starters and leavers. Deliver SystmOne training (toolbars, user groups, prescribing settings). Set up locum clinics and ensure WEBV and SystmOne access is in place. Support QOF and recall management, updating patient records and tracking performance.

What were looking for

Essential:

Strong organisation and multitasking skills A team player who can also work independently Good IT skills, especially Microsoft Office Discretion and professionalism in handling confidential matters Empathetic communication and a can-do attitude Ability to flex to the needs of the business

Desirable:

Previous experience in healthcare or general practice admin Familiarity with SystmOne or EMIS Understanding of NHS or healthcare regulatory frameworks

Our offer:

At Welby, we recognise talent from within and actively encourage professional development. This role offers a great opportunity for someone looking to:

Broaden their experience in healthcare operations Develop skills in leadership, systems training, and quality improvement Gain exposure to recruitment, compliance, and practice performance management Be part of future progression discussions and internal career pathways

Youll be supported by Karen and Central Services team, with plenty of opportunities to learn, grow, and progress your career with us.

Interested?

If youd like to apply or learn more, please apply with your cover letter expressing why you would be a good fit for this role.


Lets grow together and shape the future of primary care.