Job Description

We are looking to appoint a highly motivated Practice Receptioniststo join our friendly team.

The role is 25 hours per week Monday to Friday. We operate a flexible rota working within the hours of 8am and 6.30pm. The ability to cover - sometimes at short notice - annual/leave and sickness is also an essential requirement of the postholder. We work across three sites in Bridgend Town Centre, Cefn Glas and Aberkenfig.

This is a patient facing role and you will need to be articulate, work well within a busy team and be patient, efficient and professional with good attention to detail.

JOB SUMMARY

To work as part of the Reception Team to deliver an effective and efficient reception service to the patients of the practice and any other visitors. To work as part of the wider primary care team to deliver high quality primary care services to the registered population.

JOB DESCRIPTION

Job Responsibilities

Main Duties:

Greeting patients on arrival, handling enquiries effectively and efficiently.

Receiving incoming telephone calls, ensuring appropriate actions, dealing with enquiries and taking messages as required.

To make certain appointments that fall outside of our Care Navigation Triage and to cancel or re-arrange appointments as required.

To complete computer based template for those patients who cannot use the e-Consult system and book on to Care Navigation lists to be actioned.

To explain practice boundaries, arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures and paperwork is completed to a satisfactory level.

To advise patients of relevant charges for non NHS services, accepting payment, recording money received and issuing receipts.

Updating patient records both on the clinical system and in hard copy as required following change of name, address, phone numbers, next of kin and with any other relevant details.

Booking interpreting services for patients who are hard of hearing or require a language translation services.

Being aware of other external services that are offered through the Surgery and knowing how to refer and contact the provider if necessary (ie. Physio).

Collecting samples from patients and ensuring they are stored and/or collected in an appropriate manner.

Undertaking other tasks as required by Practice Nurses or GPs.

Following the procedure for opening and closing of the Surgeries at the start/end of each working day ensuring all areas are safe and secure.

Fully utilising the Surgery clinical computerised system to manage appointments, update records and for any other legitimate reason and in line with Practice procedures.

To assist other teams and members of staff where required, including providing cover as required at times other than your usual rota and sometimes at short notice.

To keep the reception and waiting room areas tidy and to ensure relevant stock is held at reception for all staff to access as required (this includes forms, appointment cards and other similar items).

Attending Reception/Admin Team meetings on a regular basis.

Any other duties considered appropriate to the role at the absolute discretion of the Reception Supervisor, Practice Manger or Partners.

This list is not exhaustive and this job description will be updated in line with the changing roles and requirements of the Practice at regular intervals.

PERSON SPECIFICATION

Equal Opportunities:

Essential:

An appreciation of the importance of treating everyone fairly and without prejudice

Skills and Abilities:

Essential:

Able to communicate effectively both verbally and in writing

Good telephone manner

Ability to deal with difficult situations and difficult people

An understanding of the importance of patient confidentiality

Computer literate

Desirable:

Good working knowledge of EMIS clinical software

Experience

Essential:

Previous experience of working in an environment requiring contact with the public

Desirable:

Previous experience of working in a GP Practice or NHS setting

Personal Qualities:

Essential:

Able to work as part of a team

Attention to detail and willingness to help others

Able to remain calm under pressure

Flexibility to meet the needs of the Practice

Flexibility to cover additional shifts as required, sometimes at short notice

Willingness to learn

ABOUT US

We are a large friendly practice who currently work across four sites but will be moving to a new purpose built Health Centre in October 2025.

We have 8 Partners, 7 Salaried GPs, 2 Practice Pharmacist, 8 Practice Nurses, 3 Advanced Nurse Practitioners, 1 Primary Care Mental Health Nurse, 5 Health Care Assistants and are a training practice. We have a very strong clinical team supported by an array of administration staff. The Practice are committed to high quality care and the continued development of the team with a focus on work/life balance.

Our current list size is 26,000 patients and we use EMIS clinical system and Accurx.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 25 per week

Ability to commute/relocate:

Bridgend, Bridgend: reliably commute or plan to relocate before starting work (required)
Work Location: In person