Job Description

Practice Support Manager (Dental)

Role Overview

The Practice Support Manager will play a pivotal role in overseeing, mentoring, and developing a team of Dental Practice Managers across six practices in Cambridgeshire. This position ensures consistent operational excellence, team engagement, and adherence to company standards. The role combines leadership, coaching, and HR management with a focus on people development, communication, and collaboration.

This is an excellent opportunity for a Practice Manager who is looking for the next step in their career. We are looking for someone who loves developing people, understands the value of great communication, and enjoys creating positive, well-run workplaces where teams and patients feel cared for.

Key Responsibilities

Line Management:

Provide direct support and supervision to Dental Practice Managers, ensuring practices meet operational, clinical, and financial objectives.

Mentorship & Coaching:

Act as a mentor to Practice Managers, offering guidance on leadership, problem-solving, and professional growth.

Training & Development:

Identify training needs and deliver or coordinate development programs to build management and team capabilities.

HR & Compliance:

Support with employee relations, performance management, recruitment, and retention across practices, ensuring HR policies are applied consistently.

Operational Support:

Assist Practice Managers in achieving key performance indicators (KPIs), patient satisfaction targets, and compliance with dental and health regulations.

Communication & Collaboration:

Serve as a key link between Practice Managers and the wider leadership team, ensuring effective communication, sharing of best practices, and fostering a supportive culture.

Continuous Improvement:

Drive initiatives to improve practice performance, staff engagement, and operational efficiency.

Skills and Experience

Proven experience in

people management

and

mentoring

within a multi-site healthcare or service-based environment. Strong understanding of

HR processes

, including performance management and employee relations. Demonstrated ability to

train, coach, and develop

others to reach their potential. Excellent

interpersonal and communication

skills, with the ability to influence, motivate, and build trust. Experience within the

dental or healthcare sector

is advantageous but not essential. Strong organisational, analytical, and problem-solving abilities.

Personal Attributes

Approachable and supportive leadership style. Confident decision-maker with a collaborative mindset. Passionate about developing people and promoting a positive workplace culture. Adaptable and resilient under pressure.

Benefits

A supportive, close-knit operations team and positive working culture Competitive salary and performance-related bonus Professional development opportunities Travel allowance to cover between practices The chance to make a real difference in the success and wellbeing of our practice teams.

Our Values

We believe in teamwork, care, integrity, and growth. We're passionate about creating welcoming practices where colleagues and patients feel valued -- and we're looking for someone who shares that vision.

Working Pattern:

4 days a week

Salary:

40,000 (Full time equivalent)

Location:

Cambridgeshire

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site parking
Work Location: In person