Job Description

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Description

This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over 25,000.

The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.###

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.

The main aspects of the role will involve:

Review and analysis of files throughout the life of the case, and in accordance with the client guidelines


Develop and maintain client relationships, always keeping the client at the heart of every decision


Formulating an initial strategy whilst assessing all intel and KYO strategies


Undertaking telephone negotiations with third party Solicitors


Liaising with the insured where necessary


Ensuring 'actions' are carried out as per the task list within the Case Management System


Accurately completing management information processes (MI)


Feedback successful "kick outs" to the pre proceedings handlers as well as clients via outcome reports


Ensuring all files are kept within ISO 9001 guidelines


To ensure compliance with the SRA Standards and Regulations


Adhere to the Keoghs Values


Ability to work in target driven environment


Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

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Experience, Skills and Qualifications

Experience of handling Credit Hire files with evidence of managing own case load


Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable


Ability to use own initiative


Ability to plan and prioritise workloads


Excellent listening and verbal communication skills


Good telephone negotiation skills


Ability to follow work processes and keep to Strategy


Ability to recognise when sensitivity and tact are required


Ability to make decisions


Ability to remain calm under pressure


Good IT skills including Word, Outlook, and experience of a Case Management System preferred


Adhere to the Keoghs Values



Desirable:

Experience of handling PI claims


Knowledge of how to handle cases where indemnity may be an issue
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Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
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About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.