Salary: 27,500 Per Annum, with average bonuses taking OTE to circa 55,000
Hours: Full-time (Mon-Fri, 9am-5:15pm).
Part-time considered.
About PreAction
PreAction is a rapidly growing Alternative Dispute Resolution company based in Sunderland. Since launching in 2020, we've built a reputation for helping clients recover lost revenue, resolve disputes, and protect their business. As demand for our services continues to rise, we're expanding our team of Pre-Litigation Managers.
The Role
As a Pre-Litigation Manager, you'll manage a portfolio of commercial cases, working on behalf of our clients to recover unpaid fees and resolve disputes prior to litigation. You'll liaise with customers, assess documentation, resolve queries, and negotiate payments--often navigating complex issues while maintaining professionalism and pace.
Key Responsibilities
Negotiate with customers to recover outstanding commercial fees on behalf of clients
Resolve invoicing queries and case disputes efficiently
Navigate customers through the PreAction process with confidence
Maintain accurate case notes and update records using our legal case management system
Meet and exceed daily, weekly, and monthly performance targets
Communicate with customers in writing and by phone to achieve positive outcomes
Collaborate with senior management and directors to progress high-value or complex cases
Represent the business positively in all interactions
What You'll Need
2+ years' experience in credit control, debt recovery, or commercial collections
Strong analytical skills with the ability to assess complex information and take appropriate action
Excellent organisational skills and attention to detail
Confidence in dealing with objections, disputes, and sensitive conversations
Proven ability to deliver exceptional customer service in a fast-paced setting
A proactive approach to problem-solving and decision-making
Strong communication skills--able to convey complex matters in a clear and professional manner
Ability to work independently and manage your own caseload
Proficiency in Microsoft Word, Excel, Outlook, and legal or case management software
Ideal Role For Those With Experience In
Credit Control
Collections
Debt Recovery
Customer Service
Account Management
Commercial Disputes
What We Offer
Competitive starting salary, with realistic bonus potential (OTE ~55,000)
Clear path for progression in a growing business
Direct access to experienced management and in-house legal support
Ongoing training and development
Friendly, supportive working environment
If you're self-motivated, target-driven, and looking for a new challenge in a results-focused legal setting--apply now to join the PreAction team.
Job Type: Full-time
Pay: 27,500.00 per year
Work Location: In person
Reference ID: PLM25
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