Job Description

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Description

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

We collaborate to provide innovative solutions for more than 2,000 customers in over 75 countries. Our customers include many of the world's top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.

We offer a truly unique place to work, with passionate people who believe in our vision and mission, and exciting opportunities for those who seek them. Are you ready to be part of a global team that is changing how eDiscovery, information governance, forensic and electronic investigations are being conducted around the world?

Role Overview:

The Pre-Sales Engineer at Nuix plays a pivotal role in advancing sales opportunities by leveraging storytelling, understanding the product strategy, engaging with customers to understand their needs and effectively showcase Nuix solutions to address pain points and drive business value.

This role enhances the Nuix sales strategy by providing technical expertise and support during the sales process by demonstrating the value of our solutions. This is achieved by engaging with current and prospective customers to assess the business and technical needs to demonstrate the compelling value of the Nuix solution. This role collaborates with Sales Executives, leveraging their technical expertise to facilitate informed decisionmaking that directly benefits our customers and supports to close deals more effectively.

This role owns all technical activities involved in the pre-sales cycle, from solution demonstrations to Proof of Concepts to solution design and deployment. This may include working on complex customer engagements involving solutions spanning multiple Nuix products. This partnership ensures that customers receive solutions tailored to their needs, enhancing their overall experience and driving our sales success.

The Pre-Sales Engineer will be seen as a market and knowledge leader on the specific Nuix Solution, able to take external industry trends and combine them with Nuix NEO & Discover capabilities to educate and evangelise to customers, partners and Nuix internal employees.

The Pre-Sales Engineer will be cross trained and able to support all core Nuix offerings including, but is not limited to, NEO Investigations & Fraud, NEO Data Privacy, NEO Legal and Discover.

This role requires a proactive can-do attitude, ability to create and deliver compelling presentations to existing and prospective customers and works well both independently and in conjunction with other teammates and departments.

Location

This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week. (We are in Holborn)###

Key Responsibilities

Client Development

Partner with the Sales team to close new and upsell business by understanding pain points and showcasing Nuix-aligned approaches. Drive and support large complex solution sales, generally >$250k ACV, focused mainly within the UK and Central Europe, although other EMEA coverage may be required from time to time. Collaborate and win as a team (Pre-Sales and Sales Reps) and support with knowledge sharing by mentoring others. Be part of a team who thrives in meeting and presenting to new prospective customers. Conduct solution demonstrations for existing and prospective customers: onsite, at industry specific events or via teleconference. Educate prospective customers on Nuix offerings and solutions through events and marketing initiatives. Participate in meetings with customers and support Sales in handling objections or asking challenging questions to move sales opportunities forward. Must be able to align solutions with customer business problems through effective Technical Discovery and Scoping. This will include scoping work for large tender/RFx.

Technical Proficiency and Collateral

Bridge the gap between technical and non-technical stakeholders. Be the catalyst to mesh business and technical requirements into actionable outcomes. Proficient in the Nuix technology stack, Products and Solutions and be hands on with technology. Design and deliver proof of concepts (PoC) tailored to meet prospective customers' business, functional and technical requirements following Project Management methodology. Design and deliver solutions to customers, from documentation of software/hardware recommendations and workflows to deployment of the Nuix solution and conducting knowledge transfer and consultation sessions and complete technical validation. Learn and maintain expert knowledge of Nuix solutions and workflows, including deployment, and best practices. Generate presentations, project plans, and other technical and workflow summary documentation as needed. Create standard demonstrations and presentations in partnership with the product leads. Create and customize internal and external collateral to support our customers' use of Nuix solutions. Develop/maintain familiarity with the use and setup of common virtual and physical Nuix system configurations. Build and sustain expert knowledge of common customer and industry specific use cases and business challenges. Work with our Professional Services and wider Technical Community to maximise customer satisfaction and optimisation. Become a link between customers and the Nuix Product/Development teams to drive solution development in alignment with the customer's vision. Demonstrate the Nuix behaviours at all times.


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Skills, Knowledge and Expertise

Bachelor's degree, preferably in computer science/business related field. 5 years' minimum experience in eDiscovery/Digital Forensics, including experience with industry standards for Processing, Analysing, and Reviewing data. Experience with using, deploying, supporting and troubleshooting one or more of the following platforms: Nuix, EnCase, FTK, Magnet, Axcelerate, Relativity, Clearwell, Concordance. Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Strong interpersonal skills with superior verbal and written communication skills. Demonstrated problem solving ability and attention to detail to deliver high quality output while meeting deadlines. Ability to collaborate and communicate effectively across multiple time-zones. Capability to manage competing priorities. Experience with SQL, virtualization (VMWare), ElasticSearch, or Graph Databases is beneficial. Expertise in one or more coding languages (Java, Python, Ruby) is beneficial Fluency In EU languages: specifically German, Spanish, French, Italian are a plus
Nuix is an equal opportunity employer including for Veterans and People with Disabilities. Don't let imposter syndrome hold you back! We welcome all applications and are a flexible employer.



We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

About Us

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.
https://www.nuix.com/
As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

TAKE OWNERSHIP

RESILIENT

UNAFRAID

TEAM NUIX

HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.###

About Nuix

See the bigger picture, faster.

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. We help customers collect, process and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, and with forensic accuracy. Our users rely on Nuix software to assist with challenges as diverse as criminal investigations, data privacy, eDiscovery, regulatory compliance and insider threats.

Powered by AI.

Our solutions are powered by our patented data processing engine and enhanced with AI such as Natural Language Processing. Our AI capabilities super-charge our software to identify patterns and correlations that no human could find, so that our customers get to the most relevant or risky data faster, saving on time, cost, reputation damage and even lives.