Job Description

Bookings Officer - Prevention


Administrator - Role Profile Admin 2B


Publish date: Wednesday 29 October 2025


Closing date: Tuesday 11 November 2025 at 11:59pm


Salary: 26,403 - 27,694


Hours: Temporary contract, full time, 37 hours per week, Monday to Friday


Overview


West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.


Our vision is 'Making the West Midlands safer, stronger and healthier'.


This vision and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities.


An exciting opportunity has arisen to join our Prevention Bookings Team on a temporary basis until Tuesday 31 March 2026.


Our Prevention Bookings Team play an important part in the delivery of Prevention activities and education, aimed at reducing risk and vulnerability to fire and other emergencies.


We are looking for an individual who, under the direction of the Bookings Team Supervisor, can work to tight deadlines to process and progress referrals received for Prevention activities and education to an excellent standard.


Responsibilities


provide a point of contact for internal and external customers


create records, assess and prioritise risk, book appointments/visits


provide an excellent level of customer service, administrative support and data input, utilising word processing and spreadsheets


process and schedule school visits to Safeside, our experiential learning centre.


Experience and skills


Essential


computer literacy (experience with O365, Microsoft Teams, Word, Excel)


customer service experience


good interpersonal skills


excellent verbal and written communication skills


ability to work to tight deadlines while prioritising own workload.


Desirable


call centre experience


previous experience in prevention, and/or health, wellbeing and social care.


Benefits


We offer a friendly working environment and benefits including:


flexible and agile working arrangements


free, on-site gym facilities


free, on-site parking.


We also offer access to an in-house occupational health (OH) facility, including OH health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.


In addition, employees have access to:


24/7 Employee Assistance Programme


wellbeing programmes


'blue light' discounts across many retailers, through partner schemes


Sports and Welfare scheme (for a small fee), with access to discounted products and services.


Diversity


We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.


WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.


Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.


How to apply


Send your CV and answer the questions, detailing previous experience to outline your suitability for the role.


Questions


If you have any questions about the role, or would like an informal discussion, please contact Jack Clements on 07973 810671 or by email at jack.clements@wmfs.net