Job Description

As an expanding team, w e have an exciting vacancy for a Primary Care Facilitator to work as part of the Primary Care Services Team within Digital Health and Care Wales.



As a Primary Care Facilitator , you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders .



We are looking for a motivated individual who is willing to work, learn, and actively contribute within a team environment , possess ing excellent communication and organisation skills.



Experience in the delivery of digital technologies is desirable but not essential.



Due to the geography and spread of our service portfolio , you will be required to be flexible and be able to travel to various sites across Wales a t least 3 times per week ; this may on occasion , require overnight stays.

The key duties of the role are:

Supporting the implementation of national or local initiatives by d elivering digital technologies to a broad range of Primary Care Stakeholders



Coach and mentor Primary Care Stakeholders in adopting new digital technologies



Build relationships with Primary Care Stakeholders to e ffectively manage their digital service needs



Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW , Health Boards and Suppliers, as necessary.



Establish and maintain effective two way written and verbal communication with all Stakeholders



P rovid ing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted



C ontribute to the development of project plans which identifies resources, critical paths, and risks.



This post is fixed term/secondment for 12 months due to project work. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



Join our game changing, life-saving team and start making a real difference to health and care services in Wales.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Responsible for:

a djust ing priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,



p rovid ing coaching to Primary Care Stakeholders on the Digital products and services available to them



maintain ing effective two way written and verbal communication



t he implementation of national or local initiatives.



p rovid ing feedback on new processes and procedures to support changes to service implementation , ensuring continuous service improvements to Primary Care Stakeholders.



the preparation and drafting of routine and ad-hoc reports



m aximis ing the use of technology to improve performance and making recommendations to the teams' operational processes to improve performance across the team.



providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members



f acilitat ing the deployment of national products and services through agreed communication channels