Job Description

Job Purpose and Summary

The post main functions but not exhaustive:

Work closely with the PCN Directors, DTL, Practice Managers and Operational Co-ordinator to develop quality improvement and performance in line with PCN objectives.

To contribute to the strategic development of CSPCN

Be proactive in the design, implementation and monitoring of PCN projects and initiatives.

Researching, developing and delivering the targets for the Primary Care Network (PCN)

To monitor and evaluate effective implementation of the PCN DES contract, reporting on milestones and KPIs.

Play an integral role in the recruitment and integrating new roles into the practices and act as line manager for PCN staff.

Ensure that the PCN is financially efficient and transparent.

Develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery.

Develop strong relationships and engage with service providers; ensuring that service level agreements are met and regular reviews are carried out.

Take responsibility to develop the role as the PCN becomes incorporated.

Primary responsibilities

1. Strategy and Leadership

Work with the Leadership Team to further develop, plan and implement the PCN vision and strategy Liaise with the board to provide strategic leadership for workforce development, the implementation of strategic plans and service changes, leading and supporting quality improvement and performance Influencing, leading and supporting the development of excellent relationships across the network and with wider stakeholders to enable collaboration, including health and social care, patients, Healthwatch, the voluntary sector and other partners Take an active role in the development and embedding of the Company culture, values and reputation as providers and commissioners of high-quality services for patients

2. Governance, standards and processes

Maintain and monitor robust governance arrangements

Develop, implement and maintain PCN policies and procedures

Maintain a consistent overview of activities and manage risk

Develop, measure and report on PCN performance

Conduct regular reviews with PCN staff and service providers; highlight areas for improvement, facilitate discussions on topics that may affect the successful implementation of the contract / services projects and achievement of KPIs and Quality Improvement Indicators

To maintain a high calibre of understanding with national polices relating to the PCN DES

3. Project Management

Work closely with the PCN Directors, DTL, Practice Managers and admin co-ordinator to develop quality improvement and performance in line with PCN objectives.

Act as the point of contact for Practice Managers (PMs) with regard to delivery of PCN projects/schemes. Liaise and work with different practices on all projects as required

Implement and maintain an effective project monitoring process

Prepare PCN documentation and create reports for a variety of audiences, tailoring the content to the audience and message

Researching, developing and delivering the targets for the Primary Care Network (PCN)

Be proactive in the design, implementation and monitoring of PCN projects and initiatives

Collate, analyse and present progress against performance indicators

Ensure that all activities are monitored and evaluated

Identification, bidding and report writing of funding opportunities

4. Human Resources & Staff Management

Lead on the recruitment, selection and induction of new staff

Develop and maintain HR and training policies

Develop strong relationships between all PCN staff and practice staff

Ensure systems in place to undertake performance management and appraisals

Deal with grievance and disciplinary matters and accelerate to the Leadership Team as required

Sickness and absence management

5. Management of Financial Resources - currently with Practice Managers

To be responsible for the effective management of PCN finances working with the Leadership Team, member practices and Accountant to plan effective and transparent budgetary control and process

Provide regular financial reports to the Leadership Team and member practices

Ensure financial risks are recognised and appropriate action taken

Management of the PCN Bank account -assist with the planning and monitoring of income and cash flow to ensure that income is maximised, that funds are available as required

Management of invoicing for services, claims and funding awarded to the PCN

Monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN

Ensure that all claims are submitted in good time and payment made and received

Accurate financial record keeping and preparation of accounts for the financial year end

6. Communication

Develop and implement the PCN Communication Plan

Nurture and maintain close working relationships with Practice Managers and the wider practice teams as appropriate

Use high level communication skills to raise awareness of PCN objectives and developments

Contribute to communication documentation to inform the Leadership Team of activities and progress

Participate in relevant internal and external working group, providing governance advice and expertise

Ensure lessons learnt are shared across the network

Build and maintain good working relationships with National Health Service England, Cheshire West Integrated Care Partnership, Clinical Commissioning Group and community organisations

7. Information Management and Technology

Ensure compliance with GDPR and FOI along with other relevant legislation and professional information management standards including those required by Company House and CQC.

8. In addition to the primary responsibilities, the PCN Operations Manager may be requested to:

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

Duties may vary from time to time without changing the general character of the post or the level of responsibility

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level

Job Type: Part-time

Pay: From 18.50 per hour

Expected hours: No less than 20 per week

Benefits:

Company pension
Education:

A-Level or equivalent (preferred)
Experience:

Project management: 1 year (preferred)
Work Location: In person

Application deadline: 31/05/2025
Reference ID: CSPCN/Manager2025