Job Description

To provide day to day managerial supervision to the Birtley and Central Gateshead PCN by leading and supporting quality improvement and performance Birtley and Central Gateshead Primary Care Network To work closely with the relevant teams and practices to support PCN implementation of agreed service changes, pathways and quality improvement To help staff within the Birtley and Central Gateshead PCN understand and support delivery of its strategic objectives and outcomes framework including monitoring DES/IFF To develop and run administrative systems for Birtley and Central Gateshead collaboration projects, i.e. Extended Access and ARI hubs Manage risks, issues and actions and report these to the PCN Board To be fully accountable for all projects and to ensure that patient safety and quality of care is at the forefront of all projects To establish necessary monitoring and tracking processes to support the PCN Development and maintenance of policies relating to health and safety, information and clinical governance and standard operating procedures. Human Resources Staff are our biggest and most appreciated asset. The post-holder will be expected, as a minimum to: Assist with HR duties in collaboration with the PMs from the member practices Operationally manage specified staff within the Birtley and Central Gateshead PCN Be responsible for ensuring the compliance of mandatory training for staff employed within the Birtley and Central Gateshead PCN projects To convene and lead relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders To lead on training for new staff Develop and review Health and Safety policies in conjunction with the PMs from the member practices Finance As PCNs develop, clear and unequivocal finance management is essential.



The post-holder will work in conjunction with the PCN Finance Manager and the Practice Managers and will: Maintain a strategic overview of PCN finance through line management of the PCN Finance Manager and monitoring of finance systems to ensure PCN finances are managed effectively. Identify clinical and organisational improvements to enhance and improve integrated care and services to patients To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Organise the procurement of equipment, supplies and services within target budgets previously as agreed by the board. Be aware of performance and quality indicators for all aspects of Primary Care To organise and minute relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders Liaise and work with different practices on an ad-hoc project basis as agreed by the board. Data & IT Accurate data flow, both to and from the PCN is essential in the planning of new services and in the reporting of existing services to both the PCN constituent members and to other stake-holders.

To this end, the post-holder should:

Secure all necessary information data and equipment from NECS, EMIS, the practices and other stakeholders in order to support delivery of projects Ensure that all data necessary for ongoing reporting requirements is recorded by all staff as necessary Evaluate and plan PCN IT implementation and modernisation as required by the Board Liaise with the ICB regarding systems procurement and IT funding Assist with the gathering of statistics and information when required Digital Transformation Work closely with digital leads from each practice to develop a digital transformation plan across the PCN. Identify work streams that are practice specific and those that can be rolled out across the PCN Work with practice leads to develop and maintain social media presence for the PCN Facilitate the sharing of good practice across the PCN. Work With the ICS to align digital strategy and agree plans as appropriate. Work with local delivery partners such as IT service providers and other NHS organisations Work with third party/ voluntary organisations to improve digital inclusion across the PCN.



Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements. Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made. Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges Education Act as Education Lead for the PCN and support collaborative learning and innovation to address the on-going challenges faced in Primary Care via the role of PCN Education Lead. These include: The opportunity to network, share good practice and ideas across the PCN and from other areas via the locality PCN Education leads meeting.



Developing shared teaching across practices to help address time demands on educators, covering educator leave and the on-going challenge of estates. Helping to support learners and educators by signposting via the escalation pathways concerns and challenges that may arise. Improving the job satisfaction, development, and retention of staff within PCNs by supporting professional development and education across the primary care team. Developing and co-ordinating education processes for learners in collaboration with the primary care training hubs and their respective clinical leads.



Ensuring a process is developed to collate and review and respond to feedback from targeted learners. Some learners will be attached to higher education institutions who have their own QA processes. Whilst the feedback from these groups can still be used, the feedback of those not aligned to HEIs should be targeted. Creating an action plan based on the educational needs of the workforce and the feedback from the learners.



Completing an annual quality report for NHSE North East Workforce, Training and Education Directorate Performance and Quality Indicators The post-holder should strive for continuous improvement, both personally and in the services that the PCN delivers. The post-holder should, as a minimum: Be aware of local and national quality standards for all aspects of primary care Ensure that the PCN meets all Health and Social Care Act requirements Assist in the production of information for clinical audit as requested by other members of staff or the Board Work with the PCN board and ICB to validate patient information and data, performing regular checks and quality audits Effectively manage their own time, workload and resources Lead and encourage significant event audit meetings, ensuring that learning outcomes are addressed and communicated to the wider staff team Strategy and Development Opportunities and future development are what will drive the PCN forward successfully. As such, the post-holder should be aware of these opportunities and report them to the clinical directors and at board meetings as appropriate. As a minimum they should: Identify clinical and organisational improvements to enhance and improve integrated care and services to patients Represent the Board at any external meetings as requested by the Board, taking the Boards view forward Report back to the Board after these meetings Explore all possibilities for future development with outside agencies Health and Safety Assisting in promoting and maintaining their own and others health and safety and security as defined in the PCN and practice Health and Safety Policies.



Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/ patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Demonstrate due regard for safeguarding and promoting the welfare of children and adults Reporting any potential risks identified and with due regard to the Whistleblowing Policy Personal & Professional Development Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Taking responsibility for maintaining a record of own personal development Working with management on any new training requirements Communication Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly Contributing to the Implementation of Services: Develop new policies, standards, SOPs and guidelines as required.



Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate