Job Description

Locations: 1 Norwich & 1 Northampton

About the role and the Team:

To support the ADM in leading and developing a high-performing reliable team or partner relationship, that delivers a high quality, cost-efficient delivery output in a predictable and safe manner. Be accountable for key specific tasks within the operational delivery team and ensure they are executed professionally and recorded.

Key Responsibilities:

Operational

Excellent understanding of fibre optic network architectures and installation methods to have the ability to make decisions. Be accountable for ensuring lead engineers or partners organise their Teams and deliver their work schedules daily Ensure activities are delivered to forecast with appropriate risk management

Best Practice

Looking and using best practices to share with Leads and partners to ensure engineering tasks are as efficient as possible daily Ability to read data reports and interpret build test reports and analyse existing data Work closely with the Coaching team and Innovation to understand new products and best practices for engineers and share/reinforce within teams

Quality

Audit quality installation against appropriate compliance standards Audit reports ensuring they are accurate and timely

Safety & Compliance

Follow good practice guidance and comply with health, safety and welfare policies including procedures relating to the reporting of accidents. Recognise and eliminate common hazards and risks Demonstrate safe working practices and act as a role model Consistently check the Safety of the site and coach/brief onsite also complete recorded discussions and make the line manager aware to reduce risk

Supporting the line manager building and maintaining the team

Support the development and motivation of team members to fulfil their potential Be an excellent communicator and check understanding be clear and concise in directions to all team members Be a good listener and support team members if they need help or support Complete reports required- Quality & Safety Checks/Sick issues/Vehicle issues and ad-hoc reporting Work with the line manager on Career pathways to gain evidence and engage with team members to support in the development Lead role as an ambassador for GPTW key messages and issues Work with line manager to organise Stores at FSL where required Be confident in raising issues to the line manager before they have an impact Promote Team working and callout those that have gone Above and Beyond within their role

What we are looking for:

Full UK driving licence Experience in cabling infrastructure environment within underground duct networks and/or internal cabling structures within buildings Experience in delivering timely and detailed online reports Supervisory experience and ability to lead a team Tenacious and determined to deliver results Strong interpersonal skills and an ability to clearly direct others Ability to work flexible shifts and to adapt to changing work schedules Ability to work independently without direct supervision Excellent time management and organisational skills Be able to demonstrate excellent coaching skills to develop others

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!



Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever we're doing - whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:


We work smarter, together We stay focused We strive for excellence

S

ome of our key Benefits

Competitive salary Global Remote working for up to 2 week per year for those who are able to work remotely 25 days' paid holiday increasing each year, to a max of 35 Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer Private medical Insurance provided by AXA health Life assurance giving you cover of 4 times your base salary Partnership with the Kings Trust Our pension scheme matches your contributions up to 4% Retail offers -- discounts from hundreds of recognisable brands Free Hyperoptic broadband if you live in a Hyperoptic area Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

You apply

We carefully review your application

We'll get back to you -- even if it's a no (for now)


For more information on the Hiring Manager or team for this role, please reach out to Emma Mantle who can support with additional questions.