Job Description

56,755 - 61,448 per year. We are seeking an experienced leader with a passion for person-centred care, ready to drive transformation and continuous improvement in Adult Services, in a forward-thinking, supportive environment. The Principal Officer - Service Provision leads a large, dynamic service supporting adults with care and support needs across Swansea, overseeing Council run day opportunities and 24/7 residential services.

Post title:

Principal Officer Service Provision

Post number:

SS.65133-V2

Salary:

56,755 - 61,448 per year

Job description:

Principal Officer Service Provision (SS.65133-V2) Job description

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PDF,

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Directorate/department:

Social Services

Apply online now for post SS.65133-V2

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Closing date:

11.45pm, 26 November 2025

Further information

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Are you ready to lead a large, dynamic service supporting adults with care and support needs across Swansea? We are seeking an experienced and visionary Principal Officer to oversee Service Provision, which includes day opportunities and 24/7 residential services for adults aged 18 to 100+.


You will be part of Adult Services Senior Management Team and responsible for leading a service area with over 500 employees, supporting thousands of people from Swansea. Our service provision includes Residential Homes offering bedded reablement, long-term care, specialist dementia care, respite and short-term beds, as well as Day Opportunities for adults with diverse care and support needs in centres and in the community.

Key Responsibilities

Lead the service area through a period of transformation, ensuring the highest quality of care and support. Oversee the effective use of resources, maximising service utilisation and impact. Maintain and continue to improve standards across all service settings, including residential homes and day opportunities. Support adults to achieve their personal outcomes, promoting independence, dignity, and wellbeing. Foster a culture of continuous improvement, innovation, and collaboration. Ensure compliance with all relevant legislation, policies, and safeguarding. Work closely with colleagues, partners, and stakeholders to deliver integrated, person-centred services.

About You

Proven leadership experience in adult social care or a related field. Strong track record of managing large teams and complex service areas. Commitment to high-quality, person-centred care and support. Excellent communication, organisational, and problem-solving skills. Ability to drive change and inspire others during periods of transformation. Knowledge of current legislation, best practice, and opportunities facing Adult Social Care.

Why Join Us?

Be part of a forward-thinking team making a real difference in the lives of adults across Swansea. Lead a large, impactful service area with opportunities for professional growth. Work in a supportive environment committed to staff development and wellbeing.

The role will involve working from multiple sites across Swansea.


If you have any specific questions in relation to this role, please contact

Amy Hawkins 01792 636245

Safeguarding

Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors. Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding

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