Job Description

We are looking for new candidates to join our professional team of print and packaging experts. If you like working in a dynamic environment with everyday being different and full of a new challenges, then we would like to speak to you.

As a

Sales Coordinator /Estimator

you will be at the heart of sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you'll be instrumental in providing a seamless experience, building trust, and exceeding expectations.

What you'll be doing:

Processing customer quotes and orders efficiently via email and phone.

Upselling and cross selling to maximise sales potential and provide customers with the best solutions.

Handling customer inquiries offering expert product knowledge and ensuring a positive experience.

Estimating

and following up on quotes, ensuring conversions, and maintaining strong relationships. Previous knowledge of Tharstern MIS or similar is essential.

Supervising inbox activity and ensuring all customer communications are addressed promptly

Collaborating with internal teams ( Warehouse, Logistics, Finance, Sales and Purchasing) to ensure smooth operations.

Escalating issues proactively, always striving for quick resolutions.

Meeting KPI's and service level agreements (SLA's) to uphold our high standards

Ensuring order accuracy, meeting deadlines and contributing to a high quote conversion rate

Delivering outstanding customer service, getting to know customers on a personal level and making them feel valued.

Requirements

What we're looking for:

A positive customer-focused attitude with a passion for delivering service excellence.

A confident communicator who enjoys engaging with people and building relationships

A multitasker with strong attention to detail and the ability to work under pressure, be a self-starter and be number literate

A team player who thrives in a dynamic collaborative environment

Experience of working in an internal sales office covering a multitude of admin duties would be an advantage.

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Free parking
Experience:

Tharstern MIS or similar: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person