Job Description

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About the Role

We are looking for skilled administrators to join our private services team.

Principle duties and responsibilities include:

Answering external telephone/email enquiries from potential clients, their families/relatives, and external organisations such as schools, care agencies, local authorities etc. Ensuring email enquiries are answered within 48 hours of being received. Contacting patients/parents to arrange medication review appointments. To be knowledgeable on the services we provide and to be able to relay this in a professional and inviting manner in line with the best customer service goal. To have understanding of our pricing structure and payment options and to be able to relay this to clients. Managing and maintaining the enquiry database, ensuring that this is up to date at all times for reliable data. Following up on previous unconverted enquiries to offer support and assistance if and when required. Gathering and uploading referral documents to IAPTUS within 48 hours of receipt. Ensuring referrals are processed through the system in line with KPIs. Carrying out weekly checks on enquiry data and reporting this to service lead. Carrying out audits in relation to enquiry and referral data. Inputting data into spreadsheets when required. Taking payments via card machine and logging payments onto Xero.

The role is office-based in the centre of

Canterbury, Kent

(Please note there is no onsite parking). The core hours are

09:00-17:00 Monday and Tuesday (15 hours per week)

Person Specification

Strong customer service experience Excellent communication and time management skills Ability to work under pressure and meet deadlines Strong organisational skills with attention to detail

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

The best possible customer service The most efficient and effective clinical work A thriving and engaged workforce A truly inclusive organisation.

Benefits include:

Enhanced annual leave of 32 days a year (inclusive of bank holidays). Flexible annual leave scheme providing the ability to buy or sell back additional days. Well-being days. Pension scheme (with the option of enhancing via salary sacrifice). Cycle to work scheme. Birthday lie in. Free breakfast 'pastry Mondays'. Funded social events. Staff well-being bursary scheme.

Additional Information / Contacting Us

For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383106 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. * Please note, Psicon operate a 'safer recruitment' policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.