Job Description

Job Summary

As part of the team, the postholder will support the provision of an efficient and comprehensive secretarial service to our consultants. They will also work collaboratively with external third parties maintaining high level communications whist working within agreed processes.

About Grosvenor Orthopaedic Partners

Grosvenor Orthopaedic Partners is an elite orthopaedic surgery and sports medicine group based in Central and West London. Founded in 2019, the company has developed a reputation for extremely high quality care and patient experience. There are currently 24 consultant partners, with significant further growth anticipated.

Principle Objectives

To ensure a high standard of secretarial and administrative service is consistently delivered by undertaking / delegating all required tasks and activities on daily basis.

To utilise the required technology and tools and any that are introduced to deliver the services.

To recommend and support the implementation of service improvements to own and team working practice to improve workflow.

To train and develop other team members to ensure competencies are developed, sustained and updated to deliver the required level of service.

Key Responsibilities

Organising each Consultant's diary and updating relevant parties of this.

Organising patient appointments / procedures

Dealing with all incoming enquiries (Telephone/email/letter)

Maintaining and updating patient records accurately

Preparing patient letters and reports - these will already be typed

Liaising with medical insurance companies

Organising patient appointments with external Consultants/hospitals/health professionals

Working independently and as part of a team

Ensuring the smooth running of the Consultant's practice

Keeping highly confidential information.

To ensure patients and hospitals are kept informed of any delays and proactively manage situations.

To undertake any other duties as directed by the management team

Skills and Experience

Essential

Excellent spoken and written communication

Excellent organisational skills

Excellent IT skills

Excellent administration skills

Ability to work well independently and with a team

Ability to work well under pressure

To accept and observe the need for strict confidentiality

High attention to detail and accuracy

Ability to pick up medical terminology quickly

Tactful when dealing with sensitive information

Ability to use initiative

Desirable

Knowledge of medical terminology

Experience as a private medical administrator

Previous use of practice management software

Job Specifics

Hours: Full Time 37.5 per week Monday - Friday 9am - 5pm

Salary: 30000 - 32000

Benefits: 25 Days Holiday + Bank Holidays | Sick Pay | Company Pension | Remote Working

Please note you will be required to attend in house training in London for 2 weeks.

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Education:

GCSE or equivalent (preferred)
Experience:

Medical Secretary: 1 year (preferred)
Work Location: Remote

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Schedule:

Monday to Friday
Experience:

medical administration: 1 year (required)
Work Location: Remote