Job Description

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
The post holder will be based at a UHNM site.
The post holder will have a Consultant(s) allocated to them
The post holders are required to support the Team Leader Medical Secretary in the delivery of a comprehensive administrative service to a specialty team. This will involve management for, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.
This role is a medical secretary role and includes all office duties, typing letters, clinic alterations, answering telephone calls, using software packages such as Microsoft, Careflow, IPortal, along with other office based duties. This is not an exhaustive list of roles and responsibilities.
Main duties of the job
Main duties of the job will involve:
Responsibility for handling telephone and other communications with sensitivity and confidentiality
To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.
To be the first point of contact for queries relating to the consultant(s). The post holder will prioritise to ensure the workload is dealt with in a timely manner.
Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
The post holder may be required to take minutes at department/team meetings.
Provide information, advice and guidance to patients, relatives and carers relating to appointments and/or admissions
The post holder will be required to demonstrate new duties to new starters.
To maintain good working relationships and work as an effective team member.
The post holder will be required to process, transmit and store patient data using a computerised system, file paper data within the case record in a retrievable format.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum, pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
205-7018104-B
Job locations
University Hospital of North Midlands, Royal Stoke Site
Newcastle Road
Stoke on Trent
ST4 6QG
Job description
Job responsibilities
There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts
Responsibility for handling telephone and other communications with sensitivity and confidentiality
To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
The post holder will have knowledge of a full range of secretarial procedures; knowledge of software programs, understanding of medical terms, RSA3 or equivalent and knowledge acquired through further experience.
Good standard of education to include GCSEs/or equivalent in English and mathematics
Knowledge of medical terminology
Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.
To be the first point of contact for queries relating to the consultant(s). The post holder will prioritise to ensure the workload is dealt with in a timely manner.
Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
Ensuring patients notes are requested and provided in a timely manner.
The post holder may be required to take minutes at department/team meetings.
Provide information, advice and guidance to patients, relatives and carers relating to appointments and/or admissions
The post holder will be required to demonstrate new duties to new starters.
To maintain good working relationships and work as an effective team member.
The post holder will be required to process, transmit and store patient data using a computerised system, file paper data within the case record in a retrievable format. Job description
Job responsibilities
There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts
Responsibility for handling telephone and other communications with sensitivity and confidentiality
To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
The post holder will have knowledge of a full range of secretarial procedures; knowledge of software programs, understanding of medical terms, RSA3 or equivalent and knowledge acquired through further experience.
Good standard of education to include GCSEs/or equivalent in English and mathematics
Knowledge of medical terminology
Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.
To be the first point of contact for queries relating to the consultant(s). The post holder will prioritise to ensure the workload is dealt with in a timely manner.
Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
Ensuring patients notes are requested and provided in a timely manner.
The post holder may be required to take minutes at department/team meetings.
Provide information, advice and guidance to patients, relatives and carers relating to appointments and/or admissions
The post holder will be required to demonstrate new duties to new starters.
To maintain good working relationships and work as an effective team member.
The post holder will be required to process, transmit and store patient data using a computerised system, file paper data within the case record in a retrievable format.
Person Specification
Essential
Essential

• Computer or typing qualification

• Knowledge of hospital computer systems
• Previous experience of working in a healthcare environment

• Experience of working with medical terminology

• Computer or typing qualification

• Knowledge of hospital computer systems
• Previous experience of working in a healthcare environment

• Experience of working with medical terminology