Job Description

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.



We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work for the second year running. This is a global benchmark that recognises employers who provide an outstanding employee experience.

Role overview

The Private Service Coordinator will assist with answering the telephone, booking future appointments and responding to any queries using a variety of different systems.



The thought of eye surgery can be a daunting prospect for patients to deal with, so our private service Coordinator needs to be able to put patients at ease. They also need strong communication skills, to be able to explain the purpose of the different tests and help the patients understand their treatment and available options.



Newmedica is committed to the growth and development of all our colleagues. The Private Service Coordinator role is a great opportunity to have exposure to both the clinical and administrative aspects of healthcare.

What skills and experience do I need?

Experience in a customer service role and a passion for delivering excellent service Experience in a healthcare environment would be advantageous but not essential Excellent administration skills The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems Outstanding communication skills A good team player - happy to jump in and support others when required

What we're offering

A salary of 25,709 annually 25 days annual leave plus bank holidays A company pension scheme Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the Blue Light discount scheme An environment where your learning and development is supported through a range of various learning tools and courses Working with a friendly multidisciplinary team, passionate about improving the lives of our patients A bright, spacious and modern working environment, built to the highest standards




If you would like an informal chat about the opportunity or to request a job description, please contact katie.mcintyre@newmedica.co.uk





Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for,



At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this, in both the running of our services and how we recruit out staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.



Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language or social origin.