Job Description

This role requires an experienced professional with a passion for luxury hospitality and an exceptional ability to orchestrate seamless, unforgettable group experiences while driving business growth.
Key Responsibilities:

• Identify, solicit, negotiate, and close high-end group and event business and full buyouts (including celebrations, i.e. weddings and birthday parties), focusing on luxury corporate and private clientele across key global markets,

• Manage the full cycle of group sales and event coordination, from initial inquiry and proposal through to event execution and follow-up, ensuring impeccable standards.
• Collaborate with internal teams, including Events, Revenue Management, Operations, and Marketing to tailor offers and experiences that meet client needs and reflect brand values.
• Respond promptly and professionally to RFPs and client requests, preparing detailed proposals and contracts.
• Represent the properties at industry trade shows, corporate events, and networking functions to generate leads and enhance market presence.
• Maintain accurate records of sales activities, client interactions, and event details within CRM and reporting systems.
• Analyze market trends and competitive landscape to inform proactive sales tactics and group business development.
• Report regularly to the Associate Director of Sales on sales progress, challenges, and opportunities.
• Act as a brand ambassador, ensuring all communications and client interactions reflect the luxury standards and culture of the properties.
• Travel extensively to meet clients, attend relevant industry events, and support operations by traveling between the properties.

Requirements:

• Minimum 3 years of experience in ultra-luxury hospitality sales, with a strong focus on groups and events.
• Strong organizational skills with the ability to manage multiple complex group bookings and projects.
• Excellent interpersonal and communication skills, with a talent for building and maintaining strong client relationships.
• Fluency in English is required; other languages (such as Italian and French) are a plus but not mandatory.
• Ability and willingness to travel extensively (up to 50% of the time).
• Knowledge of the luxury hospitality and events market, with a client-focused and proactive approach.

Location: London

Skills Required